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Level 1

Have Quickbooks for Mac 2013 and installed Os X Sierra yesterday without knowing my Quickbooks isn't compatible. What can I do to access my Quickbooks data? Options?

Will an update be released that will allow me to access/use my Quickbooks 2013? If not, is there a way I can upgrade to a newer version of Quickbooks and somehow import the data that is in my program file folder, since I can't open Quickbooks to create a backup?

What are my options here?
Solved
Best answer 12-10-2018

Accepted Solutions
Level 8

You can upgrade to 2016 and open your company file and it...

You can upgrade to 2016 and open your company file and it will convert.  You can download the trial version and use it for free for 30 days from qblittlesquare.com.   I believe there is some promotion happening that may enable you to buy it at a discount. 2013 won't be upgraded to work on Sierra though.

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42 Comments
Level 8

You can upgrade to 2016 and open your company file and it...

You can upgrade to 2016 and open your company file and it will convert.  You can download the trial version and use it for free for 30 days from qblittlesquare.com.   I believe there is some promotion happening that may enable you to buy it at a discount. 2013 won't be upgraded to work on Sierra though.

View solution in original post

Level 8

The promo is in effect now I believe and is time limited....

The promo is in effect now I believe and is time limited. Should have gotten an email about it.
Level 1

Thanks for your help! I downloaded the trial version to m...

Thanks for your help! I downloaded the trial version to make sure everything would import, which it did. Then I purchased the full version at the discount ($30 less than sale price on Amazon digital download). Thanks for your quick response.
Level 1

I downloaded sierra not knowing the incompatibility probl...

I downloaded sierra not knowing the incompatibility problem with qb 2015.  So I just purchased and downloaded qb 2016 but cannot import the qb 2015 files.  What do I do?
Level 8

You don't import it you open it. Use file>open company or...

You don't import it you open it. Use file>open company or the browse option from the no company open window and navigate to your company file.
Level 1

Sorry, I meant open.  Can't open QB 2015.  I tried the ab...

Sorry, I meant open.  Can't open QB 2015.  I tried the above and the 2015 QB icon won't let me do anything.
Level 1

How can I now open the non compatible 2015 files?

How can I now open the non compatible 2015 files?
Level 8

You are trying to open the working file or a backup? Open...

You are trying to open the working file or a backup? Open your working file.
Level 1

Trying to open the working file.  But it I can't access i...

Trying to open the working file.  But it I can't access it since downloading Sierra.
Level 8

File location? Your installed version of QB is R6?

File location? Your installed version of QB is R6?
Level 1

Installed version is QB 2015...sorry I don't know what R6...

Installed version is QB 2015...sorry I don't know what R6 means.  I, just today, upgraded and downloaded QB 2016 after installing Sierra.
Level 8

Quickbooks>about quickbooks, confirm you see R6. If not c...

Quickbooks>about quickbooks, confirm you see R6. If not check for and install updates. Confirm your company file is stored in your documents folder.
Level 1

R7.  I have a backup file is in Documents.

R7.  I have a backup file is in Documents.
Level 8

You have the wrong application open, there is no R7 in QB...

You have the wrong application open, there is no R7 in QB Mac 2016. QB 2015 is on R7.
Level 1

Oh my gosh.  Sorry....then I don't know!

Oh my gosh.  Sorry....then I don't know!
Level 1

Thanks for your patience.  Did you want to know for 2015...

Thanks for your patience.  Did you want to know for 2015 or 2016?
Level 8

If you have purchased QB Mac 2016 you should be on R6 to...

If you have purchased QB Mac 2016 you should be on R6 to launch and run on the Sierra OS. QB Mac 2015 will not launch and/or run on Sierra until Intuit releases the update.
Level 1

I Have the same problem. Just downloaded sierra and my QB...

I Have the same problem. Just downloaded sierra and my QB 2007 doesn't open. How can I transfer files to new QB if I can't open files?
Level 8

If you have QuickBooks Mac 2007 then the newer versions w...

If you have QuickBooks Mac 2007 then the newer versions will read the 2007 files.  You can test this for free by installing the Trial of 2016 from <a rel="nofollow" target="_blank" href="http://www.qblittlesquare.com">www.qblittlesquare.com</a>
Level 1

The problem is that since Sierra is downloaded, I can't a...

The problem is that since Sierra is downloaded, I can't access my Quickbooks 2013 to export the files to the new Quickbooks version.
Level 8

You don't export unless you are going to QB Online.

You don't export unless you are going to QB Online.
Level 1

Same here, downloaded the free trial, but since i am lock...

Same here, downloaded the free trial, but since i am locked out of my program no files will transfer.  Any help would be appreciated!!
Level 8

The Trial should be able to open your prior company file....

The Trial should be able to open your prior company file. Make sure you download the 2016 trial
Level 1

i did, but still cannot transfer any files.

i did, but still cannot transfer any files.

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