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Having a horrible time scrolling up and down on pages. No luck hovering over the scroll bar on right. The mouse wheel is deathly slow - minutes - other sites seconds

 
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QuickBooks Team

Having a horrible time scrolling up and down on pages. No luck hovering over the scroll bar on right. The mouse wheel is deathly slow - minutes - other sites seconds

Hi there, @trevor10.

 

Thanks for visiting the Community today. I know how it feels when you get a slow response when scrolling up and down the QuickBooks pages and I'm here to help you get past this issue. 

 

First off, let's use the browser health checkup tool to see if your current browser is compatible. 

 

If it does, clear your browser's cache and Intuit-specific cookies. This will allow QuickBooks to load as a fresh page to remove any errors or glitches that may be standing in the way of certain features. 

 

Here's a more detailed guide in clearing Intuit-specific cookies from your browser. Follow the steps intended for your browser outlined in this help article: Clear your browsing data

 

If your current browser isn't compatible, I'd suggest you use a supported, up-to-date browser. It has a list of QuickBooks Online supported browsers and system requirements. 

 

Feel free to message again if you have additional questions. We're always here to help you more. 

 

 

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