If it does, clear your browser's cache and Intuit-specific cookies. This will allow QuickBooks to load as a fresh page to remove any errors or glitches that may be standing in the way of certain features.
Here's a more detailed guide in clearing Intuit-specific cookies from your browser. Follow the steps intended for your browser outlined in this help article: Clear your browsing data.
If your current browser isn't compatible, I'd suggest you use a supported, up-to-date browser. It has a list of QuickBooks Online supported browsers and system requirements.
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