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Hello I am not able to view my menu bar to left hand side of screen

 
1 Comment
QuickBooks Team

Re: Hello I am not able to view my menu bar to left hand side of screen

Hey there, mpaz.

 

Thanks for taking the time to visit the Community. I want to make sure you're able to access the menu in your QuickBooks Online account.

 

To make sure this isn't an issue with the browser, I recommend clearing the cache first. Every so often, the cache can become full of older stored data, which can potentially cause viewing and performance errors within the system. Clearing it will get everything up and running as it should be. For example, if you're using Chrome, here's how to get this done:

 

1. Click the three vertical dots in the top right corner.

2. Select History, then History once more.

3. Choose Clear browsing data.
4. Change the Time Range to All Time.

5. Only check Cached images and files.

6. Select Clear Data.

 

This article provides similar steps for other browsers: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Let me know how things look after giving this a try. I'll be here if you need assistance with anything else.