cancel
Showing results for 
Search instead for 
Did you mean: 
zhuchkov_vv
Level 1

Hello! I can not Subscribe after trial period ending. When I click on Subscribe button i see an error message "Something's not quite right". What should I do?

 
5 Comments
MikiD
QuickBooks Team

Hello! I can not Subscribe after trial period ending. When I click on Subscribe button i see an error message "Something's not quite right". What should I do?

This might have been triggered by your browser,  zhuchkov_vv.


To check, you might want subscribe again on a private window. If it works fine, go back to you regular browser and clear its cache. Please refer to this article for steps on how to do this: Temporary Internet files.


Aside from this, switching to a different browser could also help. Below are the ones supported by QuickBooks:

 

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11               

Whenever you visit a webpage, the browser saves data from the page in its cache memory. This helps to load it faster the next time you visit the same webpage. If the cache memory is full and your browser is unable to store any more data, then it gives latency issue like this.


Stay around if there’s anything else you need.

zhuchkov_vv
Level 1

Hello! I can not Subscribe after trial period ending. When I click on Subscribe button i see an error message "Something's not quite right". What should I do?

Thank you, I tried to do everything that you described above.
But there is still a problem, I can’t get to the billing page.

zhuchkov_vv
Level 1

Hello! I can not Subscribe after trial period ending. When I click on Subscribe button i see an error message "Something's not quite right". What should I do?

Thank you, I tried to do everything that you described above.
But there is still a problem, I can’t get to the billing page.

zhuchkov_vv
Level 1

Hello! I can not Subscribe after trial period ending. When I click on Subscribe button i see an error message "Something's not quite right". What should I do?

I tried to do everything that you described above. There is still a problem, I can’t get to the billing page.

JenoP
QuickBooks Team

Hello! I can not Subscribe after trial period ending. When I click on Subscribe button i see an error message "Something's not quite right". What should I do?

We've already reported this to our engineers, zhuchkov_vv.

 

At the moment, they're already gathering data and investigating what's causing the error. In the meantime, please contact our chat and phone agents. They will need to ask for your account details and help with your subscription. Here's how:

 

  1. Click the Help menu in the upper-right hand of QBO. 
  2. Click Contact Us.
  3. Inform them that you're getting an error when accessing the billing page, then click Let's talk.
  4. Select Get a callback and enter the required info. You can also click Start a chat if you want to reach out to our Chat Support Team.

Visit us again in the Community if you have other questions. We'd be delighted to offer our help again. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us