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Hi there, @stacey27.


I appreciate you for posting here today. Just to clarify, what bank is connected to your QuickBooks? This way, I can check if there are any open investigations related to your concern?


The error 9999 is a script error that indicates there's a problem with the connection that Intuit uses to download your banking information. In the meantime, let's try some troubleshooting steps to get past this error.


To begin, log in to your bank's website to check if there are notifications or alerts that need your attention. If you updated anything on your bank’s website, updates QuickBooks as well. Once done, download your bank transactions manually so you can track them accurately.


Here's how: 

  1. On the left pane, go to Banking.
  2. Select the Banking tab.
  3. Choose the appropriate bank account.
  4. Select Update.

If you get the same results, you can bring in your transactions through WebConnect. Please refer to this article for instructions: How to upload more than 90 days of bank transactions. This workaround might cause duplicates. If you do, please go ahead and exclude them from the Banking page. 


Let me know in the comment section down below if there’s anything else that I can help with. I'll be always ready to help. Have a good one.

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