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Hello, our customer can't pay online an receiving this error message - You can try again or comeback later and try connecting then. Why is this happening?

 
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Hello, our customer can't pay online an receiving this error message - You can try again or comeback later and try connecting then. Why is this happening?

Hi @almira2,

 

Thanks for the question!  Let's see if we can get you paid.  It may be that something in your customer's cache on their web browser is causing this issue.  I would suggest that your customer try some basic web browser troubleshooting - clearing cache and cookies, trying a different browser, etc.

 

If they still get that message, it may be an issue with the card they are trying to use.  I have seen that message when some information they are entering doesn't match what the card-issuing bank has on file.  They may need to use a different card than the one they are using when they get that error.

 

If they still run into trouble, I would reach out to the Payments team directly so they can check the attempts and see if there are any errors on the back end.

 

Here are the contact options for support:

 

Contact Payments

 

Thanks,

Lucas

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