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Geeman87
Level 1

Hi I have been trying to upgrade to quickbooks essentials but after clicking on upgrade page wont load!

ive tryied other browsers and computers with no luck!
1 Comment 1
GarlynGay
Moderator

Hi I have been trying to upgrade to quickbooks essentials but after clicking on upgrade page wont load!

I will make sure to get your account upgraded, Geeman87.

 

The system allows you to change the plan for active subscription. If the account is already expired or cancelled, please resubscribe by updating your billing information. From there, you can upgrade to a higher plan. 

 

This is a sample screenshot of a cancelled account. 

 

Let's also consider that only the master admin can make some changes on the account. If you're using another access, you won't be able to see the option to upgrade.

 

Another way to access account is by logging into CAMPS:

  1. Go to camps.intuit.com.
  2. Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file. 
  3. If you see multiple products to choose from, select QuickBooks Online. 
  4. Choose the company and click on the Gear icon.
  5. Select Account and Settings.
  6. From the Billing & Subscription, click on Upgrade.
  7. Choose a plan.

If all else fails, please contact us directly. We can upgrade your account from our end:

  1. Click on the Help icon.
  2. Select Contact us.
  3. Enter upgrade in the field and select Let's talk.
  4. Choose either Get a callback or Start messaging.

I'm taking note of your concern, and will help you if you have other questions. 

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