cancel
Showing results for 
Search instead for 
Did you mean: 
rbernard
Level 1

How can I restore or add back a deposited item to my checking account that was accidentally deleted?

I'm new to QBO, was looking at the check register, clicked the link in the right-hand column. Not sure what I did but the item is now gone and will not download again from the bank when trying to update.
Solved
Best answer February 23, 2020

Best Answers
MaryAnn_E
QuickBooks Team

How can I restore or add back a deposited item to my checking account that was accidentally deleted?

Hello @rbernard,

 

When a transaction that was accepted from the Bank feeds is deleted, it will return to For Review this transaction will need to be re-added. 

 

Here's how:

  1. Select Banking on the left navigation menu.
  2. Locate the deleted deposit and select Add/Match.

 

When the deposit was manually made, you’ll want to remake it. If you need information about the deposit, you can review the Audit Log for more details.

 

Here's how to check it on the Audit Log:

  1. Select the Gear icon.
  2. Click Audit Log.
  3. Under Events, you will see Deleted Deposit for the item.
  4. Select View, under History, for the deposit. 
  5. From here, you can review the details for the transaction.

 

I'll get back to you if you have other questions. Have a great day!

View solution in original post

1 Comment
MaryAnn_E
QuickBooks Team

How can I restore or add back a deposited item to my checking account that was accidentally deleted?

Hello @rbernard,

 

When a transaction that was accepted from the Bank feeds is deleted, it will return to For Review this transaction will need to be re-added. 

 

Here's how:

  1. Select Banking on the left navigation menu.
  2. Locate the deleted deposit and select Add/Match.

 

When the deposit was manually made, you’ll want to remake it. If you need information about the deposit, you can review the Audit Log for more details.

 

Here's how to check it on the Audit Log:

  1. Select the Gear icon.
  2. Click Audit Log.
  3. Under Events, you will see Deleted Deposit for the item.
  4. Select View, under History, for the deposit. 
  5. From here, you can review the details for the transaction.

 

I'll get back to you if you have other questions. Have a great day!

View solution in original post

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us