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arianecap
Level 1

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

 
11 Comments
BettyJaneB
QuickBooks Team

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

Thanks for joining us here in the Community, @arianecap.

 

I'm here to assist you with any QuickBooks concerns. If you could please provide me with some more details for what you were experiencing, I would be happy to take a look and help get it taken care of.

 

On the other hand, we've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

 

You may also refer to this link for complete details about our operating hours: Customer Care Team

 

To add up, I have here a guide that you can visit about some help articles that contains information on how QBO works: Get started with QuickBooks Online.

 

Know that I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Have a good one!

arianecap
Level 1

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

Hi Betty, thanks for getting back, yupp, I was at that very Help section you describe and signed up for a call back and never received one. Tried it several times. Today the button was greyed out.

 

I need help that is best (and briefly) explained in a conversation (as per my accountant who is a QB expert). My accountant and I have combed the helpfiles but not been successful. I really need to speak with someone. Thanks   

arianecap
Level 1

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

Thanks for your response.

Yes, we checked the help files but they provided no help - as per my accountant who is a QB expert I need to speak with someone, please.

And yupp, I was at the place you mention (the new customer experience) and I signed up for a call back which I never received. And today the button was greyed out.    

Thanks for your help

MarsStephanieL
QuickBooks Team

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

Hi @arianecap,

 

We don't want you to feel this way. The support hours has reduced due to limited staffing during this situation. New support hours is from Monday to Friday 6:00 AM to 6:00 PM Pacific Time.

 

I suggest request for a callback during our support hours so that you will be assisted right away.

 

Thank you for your patience as we work to keep our staff safe.

Fiat Lux - ASIA
Level 15

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

@arianecap 

Do you wish to migrate your QBO data to Xero? or else?

arianecap
Level 1

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

Thanks, I will definitely try again on Monday, thanks. I did try during the support hours before. I understand yall are super busy. Hopefully I get through. Otherwise I will need to go back to Xero as I need my numbers. Thanks again

arianecap
Level 1

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

No, other stuff. Import from Xero is easy to search here and there is good documentation on this. As I said, it is nothing regular. I have a bank feed issue with a credit card that has two users and another data issue. Thanks for being willing to help, but it really is too much to type. 

store5835
Level 1

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

i need to speak to someone

Ryan_M
QuickBooks Team

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

Hi @store5835,

 

I'll point you in the right direction for support.

 

Before anything else, I'd like to ask for additional details on your specific issue. This way, I can provide an accurate answer and get it resolved or share steps if it requires troubleshooting. 

 

If you still wish to speak with our Technical Support team, you can refer to this article: QuickBooks Online Support. The steps on how to contact support are listed here, and it also includes the support hours, so you know when they're available if you contact them. 

 

I also suggest for you to visit this page: The QuickBooks Blog. It lists every new feature, as well as improvements applied to QuickBooks Online (QBO), each month. Some examples are the Reclassify Transactions feature and Bill.com integration. Both are in QBO Advanced.

 

Let me know if you have other concerns. Tag me and leave a message below, and I'll be sure to get back to you. 

JCmayor
Level 1

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

I need someone to help me with quickbooks

MaryLandT
QuickBooks Team

How can I speak with someone at QB online? I asked for call back, never got it. About to go back to Xero, need specific help. Getting urgent.

I'm here to help you with QuickBooks, JCmayor.

 

Please update your post and share the issue you're having with our system. I'll get back to provide the information you need.

 

If you want to speak with a representative, you can chat or call us by following the steps outlined below:

 

  1. Select Help (?) at the top right.
  2. Enter your concern, then select Let's talk.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

Here the list of support hours:

 

  • Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
  • Advanced, any time, any day.

I'll keep this post while waiting for your response. Thank you and stay safe!

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