I've got some troubleshooting steps we can try to get pas...
I've got some troubleshooting steps we can try to get past this error message, Rebecca.
The error message 3371, Status Code -11118 occurs when QuickBooks Desktop can't load the license data. It's possible the Windows Operating System is outdated or a file needed by QuickBooks to run is damaged or missing.
Before performing some steps, let's make sure the Windows Operating System is updated.