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How do I resolve this error message when changing account type? "Feature reserved for online banking" - but this is not the case. Known code error, has it been resolved?

Trying to change an account (type: Expense: Other Misc Service Cost), into a COGS account. I get a failure error stating that the account is reserved for an online banking feature so I can't change the account type. I see on some forums that this was an error back in 2016. Why hasn't it been resolved? Can a customer rep fix it for me? Is there a workaround? Thanks
1 Comment
QuickBooks Team

Re: How do I resolve this error message when changing account type? "Feature reserved for online ...

This case is already closed, Natmarshik-usa. I'd like to ease your confusion about the error message.

 

You receive the message, "You can't (merge, delete, change type) this account because it's reserved for online banking" when you modify an uncategorized income or expense account. 

 

We're unable to provide a fix and workaround for this. These are special accounts that are needed by the banking feature that's why you're limited on what you can change in them.

 

You'll be unable to delete, merge, and change the account type. Although, you can change the name, add a number, set as a sub-account, and add a description. 

 

Reach out to us again if something comes up. Have a good one!