How do I restore from a backup in quickbooks for Mac 2016. I followed the instructions but the file is grayed out when I select existing

drlg · ‎12-10-2018

How do I restore from backup for quickbooks for mac 2016? I am trying to restore from a backup. I have followed the instructions to move the .dmg file to documents, open company file, go to quickbooks > preferences, choose attachments, select existing, but when i get to my file it is grayed out and I cannot select it

SkinnyRaven · ‎12-10-2018

The backup file is in a .dmg container and cannot be restored directly. Double click the .dmg file to mount it, once mounted drag the company file from the open window to your documents folder. From QB use file open company and navigate to the file.

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SkinnyRaven · ‎12-10-2018

The backup file is in a .dmg container and cannot be restored directly. Double click the .dmg file to mount it, once mounted drag the company file from the open window to your documents folder. From QB use file open company and navigate to the file.

View solution in original post

drlg · ‎12-10-2018

success! thank you! the trick is not to follow the attached instructions which say to go through quick books preferences,but do as you say, go through " open company".

joehardyjr · ‎12-10-2018

Amen. The instructions attached to the backup files do not help. These do!

stmnl13474 · ‎12-10-2018

Thank you.

djbwelding · ‎12-10-2018

I did the above and the file is still grayed out and won't open. Please help :-(

SkinnyRaven · ‎12-10-2018

Then it’s not a QB compatible file.

IntuitBrooks · ‎12-10-2018

What is the name and file extension of the file that is grayed out.

karlaan1975 · ‎01-22-2019

I had to reinstall QB on my Mac. I had all the QB files stored on cloud. So even though I had to install a new hardrive, I didn’t lose any files (YAY!) I followed the instructions, but I get a message telling me it’s not compatible and I need to update QB. When I go to run the update, it tells me it’s all up to date. The latest file is from 1/18/19 but I can’t open it. I’m confused. What should I do?

JenoP · ‎01-22-2019

Thanks for joining us here, karlaan1975.

Please contact our phone support for QuickBooks for Mac so they can check why the file is grayed out. Here's how:

Open this link: https://help.quickbooks.intuit.com/en_US/contact.
Select QuickBooks Desktop for Mac.
Click Using QuickBooks for Mac.
Click Get Phone Number.

You can always visit us again in the Community if you have other questions.

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How do I restore from a backup in quickbooks for Mac 2016. I followed the instructions but the file is grayed out when I select existing