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How do I restore the left navigation bar in quickbooks online? Pressing the 3 horizontal bars does not do it.

 
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QuickBooks Team

Re: How do I restore the left navigation bar in quickbooks online? Pressing the 3 horizontal bars...

Hi there, DavidByron.

 

I appreciate you reaching out here in the Community and letting me know the steps you've taken to view the left navigation bar once again. I want to make sure you're able to access this menu.

 

As an additional troubleshooting step, I recommend clearing the browser cache. Viewing errors, such as the navigation panel not displaying, can be the result of the cache being full of stored data. Clearing it will force the system to refresh, and get everything back up and running as designed. For example, if you're using Chrome, here's how to complete the process:

 

1. Click the three vertical dots in the top right corner.

2. Select History, then History once more.

3. Choose Clear browsing data.
4. Change the Time Range to All Time.

5. Only check Cached images and files.

6. Select Clear Data.

 

This article provides the steps for other browsers: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Please let me know if you're able to see the left menu after trying this. I'll be here to help if you need assistance with anything else.