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Hello there, @christi5.
Can you share more details of what specific error you encounter so we'll be able to provide you an accurate answer? Any additional information is much appreciated.
If you're trying to schedule an appointment for an Intuit representative to contact you, this can be done directly through your QuickBooks Online account.
To check the availability of our support, you can peek through this article: Support hours and types.
Reach out to me if you have any other questions. I'm a few clicks away to help. Have a good day!