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Hi there, zorinracing7.
Thanks for taking the time to reached out to us. Let me help share some information about updating QuickBooks.
Are you trying to move your file from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO)? If so, one of the system requirements is to have an internet connection.
You can check this article to learn more about the QuickBooks system requirements:
If you've completed the system requirements, you can now convert your QBDT to QBO by following the detailed steps in this article: Convert QuickBooks Desktop file to QuickBooks Online.
To further assists you with the steps, I encourage you to contact our QuickBooks Desktop Support Team. They have the tools to pull up your account and do a remote session.
Here's how you can contact our customer support:
This will get you on the right track. Please know that you're always welcome to post if you have any other questions about the QuickBooks. Have a good one.