Hi there, treasuregreysheet.
John-Pero is right, the best browser to export your data is internet explorer. We have an article that goes over the process of exporting and setting up your browser. You can find it here: Export and convert your QuickBooks Online data to QuickBooks Desktop. If you have any questions or run into any other troubles please let me know.
I have been experiencing this issue as well. I built a windows 7vm from the ground up. followed the instructions using IE 11. I added the exceptions to trusted sites. I launch the site http://qbo.intuit.com/app/exportqbodatatoqbdt. and hit the get started button. I have tried in private browsing as well as regular. It does not work
Did you try any of solutions here?
If you still hit the wall, send your email address in a private message to us.
Hello there, @Netrix Wboese.
You may be experiencing some issues due to having Windows 7. By this, you'll have to upgrade to Windows 10 to convert from QuickBooks Online to QuickBooks Desktop. Here's a Community Article that provides more information about everything you need to know on this topic: Windows 7 support is ending.
Let me know if you have any additional questions, I'd be happy to help!
I have tried 3 windows 10 machines and 1 windows 7 machine. The get started button does not work. it will not launch the active x control. is there a support# i can call at this point?
I'd like to redirect you to the best support group available to get this addressed right away.
Before we proceed, did you already try to the solutions shared on this related post? Move from Quickbooks Online to Desktop (Windows & Mac) - Problems Encountered & Solutions. If you haven't yet, I recommend following the steps provided depending on the issue you encounter.
If those solution doesn't work, I highly suggest contacting our Phone Support Team. This way, they can further investigate this matter and create an investigation ticket if other users are experiencing the same. They can also provide additional troubleshooting steps to get this fixed.
To reach them, click the ? Help button and select Contact Us to talk with a live agent.
Once you're back to business, you can check out this article to learn how to get started with QuickBooks Desktop: Get started with QuickBooks Desktop.
Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and be safe.