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info508
Level 1

Hsbc bank feed error

 
3 Comments
JenoP
QuickBooks Team

Hsbc bank feed error

Hi there, info508.

 

Is there a specific code or message that comes with the error in your Bank Feeds? Depending on what you're getting, please click the link below that corresponds to it: 

 

Please add a reply below in case you're getting a different code or message. I'll get back here to share more options. 

 

alex7
Level 2

Hsbc bank feed error

Hi I'm not getting any error. It says the feed has worked but no transactions download.  I messaged the QB team who said that HSBC or QB is doing an update SOON.  Now QB has just closed my question down.  I still have no downloaded transactions.  Not impressed.  When is this update for HSBC personal account bank feeds?

Charies_M
Moderator

Hsbc bank feed error

Hello there, alex7.

 

Manually updating your bank account in QuickBooks Online (QBO) can resolve this issue with downloading transactions. This is to refresh the connection between your bank and our system.

 

Here's how:

 

  1. Go to the Banking menu.
  2. Choose your bank.
  3. Click the Update button.QBOmanualbankupdate.PNG

You can have this article handy to learn more about resolving bank errors when trying to download transactions: What to do if bank transactions won’t download or there's a bank error.

 

If this doesn't work, you can manually add the transactions in QuickBooks using the WebConnect feature: Manually upload transactions into QuickBooks Online.

 

I encourage you to visit us again if you need help with anything QuickBooks. Wishing you well.

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