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I am beyond frustrated! How much longer am I expected to wait after getting a message like this: "Error while fetching the upgrade details. Please try again later."

 
3 Comments
QuickBooks Team

Re: I am beyond frustrated! How much longer am I expected to wait after getting a message like th...

Thanks for bringing this concern to us, @tecwa2012.

 

To provide you the best resolution, what specific actions you were trying to do when getting this error? Any additional information you'll share would be highly appreciated.

 

Let's perform some basic troubleshooting steps to check if this is a browse-related issue. To start, let's access your account via a private or incognito browser. Let me show you how.

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works, then I suggest clearing your browser's cache to optimize it's performance.

 

If the error persists, I recommend using another supported browser.

 

Keep me posted if you have other concerns. I'm always here to help.

Active Member

Re: I am beyond frustrated! How much longer am I expected to wait after getting a message like th...

I am getting this and im a Techie and it is not the browser,

Someone has sent us a bill from their Quickbooks  we click review and pay on the mobile and there is no option to pay

When using the PC i click Pay Bills, i am getting the same above error,  and i have tried 4 browsers, all in incognito mode too, all cache is cleared, this is not a local issue, 

 

please check.

QuickBooks Team

Re: I am beyond frustrated! How much longer am I expected to wait after getting a message like th...

Hi there, beckyscakes.

 

Thanks for letting us know that you've tried performing the basic troubleshooting steps. 

 

I recommend contacting our QuickBooks Support Team to investigate this further. Please follow the steps below:

 

  1. Click Help (?).
  2. Click Contact us.
  3. Enter a short description of your concern ( Error while fetching the upgrade details. Please try again later.)
  4. Then, click Let's Talk.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

 

Let me know if there's anything that I can help you with.