I am getting an error installing

Hi there, @jackieann09. 

Thank you for reaching out to the Community. The error 1711, an error occurred while writing installation information to disk. Check to make sure enough disk space is available when installing updates. It can also be caused by windows system files damage. 

To fix the error, I'll show you how: 

Advanced Computer User Solution (manual restore) 

1. Start your computer and log on as an administrator.
2. Click the Start button then select All Programs, Accessories, System Tools, and then tap System Restore.
3. In the new window, select "Restore my computer to an earlier time" option and then hit Next.
4. Select the most recent system restore point from the On this list, click a restore point list. Then click Next. 
5. Click Next on the confirmation window.

Once done, restarts the computer when the restoration is finished.  

Let me know how it goes by clicking the Reply button below if there's anything else I can do for you, I'm always here to help. Have a great day!

I have a new computer and I have added memory. I still get a 1711 error.