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stephanie39
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

 
32 Comments 32
dso0216
Level 5

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

Having the same issue.  Tried the steps provided and it's still not working.

Charies_M
Moderator

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

Thanks for joining this thread, dso0216.

 

I suggest contacting our QuickBooks Care Support, if you haven’t already, and ask them to add your account to the list of affected users.

 

Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

 

 

Let me know if you have any follow-ups or other questions. I'm always here to help. Wishing you a good one.

dso0216
Level 5

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

Thanks - but after what I've been through with "Accounts Care support" I'd rather have a tooth pulled.

dso0216
Level 5

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

Still having an issue.  Clients are requesting W2's.  Intuit are you listening?

AcctWiz
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

Do you know if there has been a fix for this error? I am still having this issue.

Thanks,

bumeveybaca
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

This is helpful!

traci
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I am still unable to login after trying all steps listed 

Jovychris_A
QuickBooks Team

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

Thanks for posting to the Community, @Traci.

 

I recommend reaching our QuickBooks Care Support. They have tools to check your account on a secure environment.

 

Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

Also, you can check there support hours to ensure you get in touch with them right away.

 

Feel free to place a comment here anytime if you have more questions or share your experience with us after reaching them. The Community is always here to help. Have a good one!

traci
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I am able to login to one company but not the other (which is the largest one) - This has been going on since 2019 - 

Ami_D
Moderator

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

Hi all! Ami from the QuickBooks Community team here. :) Quick update to this thread: If anyone receives this error in the future, it is best to contact support to walk through the resolution. Here are those steps again if anyone needs them:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback.
  6. Type in your contact info.
  7. Select Confirm my call.

Thanks! If anyone has any questions or has trouble getting in touch, feel free to follow up with us here.

traci
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

My issue is resolved - finally - 

Steps that were taken - 

*Log in as Administrator

*Under Help - Reset Intuit ID Settings

*Under Company drop down - select "My Company" - sign out (top right corner) 

*F2 - in upper right corner make sure the Company Realm is "NULL"

 - - - If it is not "Null" -  you will need to get customer support on phone see below for instructions

*if it is "Null" - Go back to Company - My Company and sign in with workforce ID

* Employees - manage payroll cloud services - and you should be able to log in 

Hope this helps everyone - it has been very very frustrating - for such an easy fix!!! 

 

 

 

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I have been  on with quickbooks support twice for  over 2 hours each time and this still is not fixed!!!  I need help.  They had me upload a portable company for technical support!

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I've done this numerous times!!!  Still an issue

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I have done that numerous times.  Still no fix.

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I've called you 15 times.  No fix!

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

If you fixed this, why can't quickbooks help me????  Can you help me??

MichelleBh
QuickBooks Team

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

This is not the impression I want you to feel, @office4you.

 

I'm here to help you resolve your unauthorized Intuit account error message in QuickBooks Desktop (QBDT). 

 

I've checked the investigation status above and it's already resolved. Have you tried the workaround provided by Traci above? If it's done and the issue continues, let's make sure the information below. This way, we can get rid of the error message. 

 

You'll first have to make sure you log in as the Admin of the Realm user (Null) on both your QBDT file and in the Workforce Invite screen (not just that has an "admin" access to QB.

 

To check that, please press F2 on the QBDT homepage. See the sample screenshot below. 

 

f2.PNG

If the issue keeps going, I'd recommend doing verify and rebuild. This process will resolve fatal errors or broken user login IDs.

 

To verify, here's how: 

 

  1. Choose File then Utilities
  2. Select the Verify Data button.
  3. Follow the onscreen instructions. 

 

Here's how to rebuild: 

 

  1. Choose FileUtilities then Rebuild Data.
  2. Press OK to back up the company file. 
  3. Follow the online steps. 

 

You may refer to this link: Verify and Rebuild Data in QuickBooks Desktop.

 

If the problem continues, I'd recommend communicating with our technical support again. I know you've already called in many times but they have tools to re-investigate the error message and send it to our engineers again. This way, they can present a permanent resolution. 

 

Here's how: 

 

  1. Go to this link: https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view.
  2. Complete the required data. 
  3. Tap Submit

 

Ensure to reach them within business hours to guarantee we can address your concern quickly.

 

Here are a few articles that will help you in inviting your employees to view their paycheck and W-2s:

 

 

Please drop a comment below if you have other concerns about inviting employees. I'm just around to help. Be safe.

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I called tech support again last night because I need to run payroll.  They told me the issues is still not fixed.

Is there someway you can contact me?

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

So, again QB support could not help me.  I am suppose to live with this until they figure out something?

I am using QB Desktop Pro 2021.  My company does not say NULL when the screen is displayed.  I have run verify date/rebuild dozens of times when QB support doesn't get me any further.  I have 10 companies I help, this is the largest and I can not invite employees.  I don't what to "chat" with anyone.  I have  at least 15 tech support hours into this.  NO HELP.

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

If you have a solutions or work around, why can't  tech support help?  According to them, my case is still open without a fix.  Case [removed].  Can you contact me to help. Again, I need to run payroll and can't invite  new employees.  It's been month, this is a joke. 

Archie_B
QuickBooks Team

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I can only imagine what you've been through, office4you.

 

That's correct, a case number is the best reference you have to check the status of your issue. You will receive updates in your email and a callback from our support if there's progress.

 

Also, here's an article for more info about workforce account: Set up your QuickBooks Workforce account

 

Post a reply below if you have further questions. I'll be happy to help. Keep safe!

 

 

 

 

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

I know how  to set up my workforce to see their paystubs. It's been months!!!  A case number is nothing.  No calls, no follow up on your end.  Weeks  ago you had me upload a portable company.  Still no resolutions.

I will loose clients because of  this.  I can not continually tell them it's a quirk that can't be fixed!

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

And, YOU NEVER CALL BACK!  I've had scheduled phone calls that have never happened.  I have to call again and start over, same  crap, each agents talks you through stuff  that has not worked in the past because you can't get back to the same person ever!!  

office4you
Level 1

I am getting an "unauthorized Intuit account error" message when I try to log in to invite an employee to Workforce. Is this an issue for anyone else?

The article you sent has NOTHING TO  DO with the problem.  It's not on the employee site, it's on the company end.  If they can't get an invite, they can't accept it!

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