Thanks for joining this thread, dso0216.
I suggest contacting our QuickBooks Care Support, if you haven’t already, and ask them to add your account to the list of affected users.
Let me know if you have any follow-ups or other questions. I'm always here to help. Wishing you a good one.
Thanks for posting to the Community, @Traci.
I recommend reaching our QuickBooks Care Support. They have tools to check your account on a secure environment.
Also, you can check there support hours to ensure you get in touch with them right away.
Feel free to place a comment here anytime if you have more questions or share your experience with us after reaching them. The Community is always here to help. Have a good one!
Hi all! Ami from the QuickBooks Community team here. :) Quick update to this thread: If anyone receives this error in the future, it is best to contact support to walk through the resolution. Here are those steps again if anyone needs them:
Thanks! If anyone has any questions or has trouble getting in touch, feel free to follow up with us here.
My issue is resolved - finally -
Steps that were taken -
*Log in as Administrator
*Under Help - Reset Intuit ID Settings
*Under Company drop down - select "My Company" - sign out (top right corner)
*F2 - in upper right corner make sure the Company Realm is "NULL"
- - - If it is not "Null" - you will need to get customer support on phone see below for instructions
*if it is "Null" - Go back to Company - My Company and sign in with workforce ID
* Employees - manage payroll cloud services - and you should be able to log in
Hope this helps everyone - it has been very very frustrating - for such an easy fix!!!
This is not the impression I want you to feel, @office4you.
I'm here to help you resolve your unauthorized Intuit account error message in QuickBooks Desktop (QBDT).
I've checked the investigation status above and it's already resolved. Have you tried the workaround provided by Traci above? If it's done and the issue continues, let's make sure the information below. This way, we can get rid of the error message.
You'll first have to make sure you log in as the Admin of the Realm user (Null) on both your QBDT file and in the Workforce Invite screen (not just that has an "admin" access to QB.
To check that, please press F2 on the QBDT homepage. See the sample screenshot below.
If the issue keeps going, I'd recommend doing verify and rebuild. This process will resolve fatal errors or broken user login IDs.
To verify, here's how:
Here's how to rebuild:
You may refer to this link: Verify and Rebuild Data in QuickBooks Desktop.
If the problem continues, I'd recommend communicating with our technical support again. I know you've already called in many times but they have tools to re-investigate the error message and send it to our engineers again. This way, they can present a permanent resolution.
Ensure to reach them within business hours to guarantee we can address your concern quickly.
Here are a few articles that will help you in inviting your employees to view their paycheck and W-2s:
Please drop a comment below if you have other concerns about inviting employees. I'm just around to help. Be safe.
So, again QB support could not help me. I am suppose to live with this until they figure out something?
I am using QB Desktop Pro 2021. My company does not say NULL when the screen is displayed. I have run verify date/rebuild dozens of times when QB support doesn't get me any further. I have 10 companies I help, this is the largest and I can not invite employees. I don't what to "chat" with anyone. I have at least 15 tech support hours into this. NO HELP.
If you have a solutions or work around, why can't tech support help? According to them, my case is still open without a fix. Case [removed]. Can you contact me to help. Again, I need to run payroll and can't invite new employees. It's been month, this is a joke.
I can only imagine what you've been through, office4you.
That's correct, a case number is the best reference you have to check the status of your issue. You will receive updates in your email and a callback from our support if there's progress.
Also, here's an article for more info about workforce account: Set up your QuickBooks Workforce account
Post a reply below if you have further questions. I'll be happy to help. Keep safe!
I know how to set up my workforce to see their paystubs. It's been months!!! A case number is nothing. No calls, no follow up on your end. Weeks ago you had me upload a portable company. Still no resolutions.
I will loose clients because of this. I can not continually tell them it's a quirk that can't be fixed!
And, YOU NEVER CALL BACK! I've had scheduled phone calls that have never happened. I have to call again and start over, same crap, each agents talks you through stuff that has not worked in the past because you can't get back to the same person ever!!