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Level 1

I am getting error 324

 
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QuickBooks Team

I am getting error 324

Hi there, OIHStest2.

Welcome to to the Community. I can provide some clarification for why you're receiving a 324 with your bank.

 

Banking Error 324 means QuickBooks is unable to locate your account on your Financial Institution (FI) website. 

 

These may be caused by the following:

  • Your Financial Institution may have reclassified the account or moved it to a new server.
  • Your Financial Institution may have issued a new account number or credit card.
  • Your account nickname may have changed.
  • The bank or credit card account may have closed.

To get this sorted out, you can try to manually update your account. 

Here's how:

  1. From the left menu, select Banking then Banking.
  2. Click the Update button in the upper right corner.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and then click Continue Update.

For more details about this process, please refer to this article: Fix banking error 324 in QuickBooks Online.

 

Also, if the issue persists after performing these steps, I'd suggest reaching out to our Customer Care Team. They have the proper tools to work with you to find out what exactly may be causing this issue.

 

Please don't hesitate to post any questions that you may have. Have a great day!

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