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Bksparks
Level 1

I am getting error code 377 and cannot update my bank connection. I called support and they wanted $300 to fix the "issue" . Does anyone have any ideas how to fix?

 
1 Comment
AlcaeusF
Moderator

I am getting error code 377 and cannot update my bank connection. I called support and they wanted $300 to fix the "issue" . Does anyone have any ideas how to fix?

Hello there, Bksparks.

 

It would be my pleasure to help you get rid of the error code 377 when updating your bank connection.

 

This error typically means we're unable to download transactions for the account due to the need of updating the connection type for your bank. For more information about the error code, I'm adding the article I recommend below:

 

How to resolve Error 377 in QuickBooks Online.

 

If you're unable to resolve the issue by following the steps from the Update Now link, I recommend giving us a call this time. To ensure you'll get the accurate number to talk with a QuickBooks expert, please follow these steps:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact/
  2. Choose QuickBooks Online.
  3. Select a topic.
  4. Scroll down and select Get Phone Number.

Please reach out to me here should you need any additional assistance. The Community is here to serve you.

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