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Level 1

I am hitting the print icon but the printer does not seem to activite

 
3 Comments
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QuickBooks Team

I am hitting the print icon but the printer does not seem to activite

I'll help you be able to print, walkerduvall.

 

When some buttons are not responding, we do some troubleshooting steps to fix it. This is to determine if the issue has something to do with the browser.

 

To start, let's open an incognito or private browser. This mode will not save any cache or cookies. Next, go to https://qbo.intuit.com/ and log in to your account. 

 

Once logged on, open the transaction or report you want to print. If it works, go back to your regular browser. 

 

Finally, you can clear the cache to refresh the browser settings. I've got this article for the instructions: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Alternatively, use a different browser to check if you're able to print.

 

Please keep me posted on this thread and I'll get back to you. Thanks.

Highlighted
Level 1

I am hitting the print icon but the printer does not seem to activite

there has been no help can you give me a number for someone at quickbooks who can assist

Highlighted
QuickBooks Team

I am hitting the print icon but the printer does not seem to activite

Hey there, @Walker 5. 

 

I'm here to help you get the support you need to resolve your print icon issue. All you need to do is a few simple steps to get in contact with our Customer Support Team

  1. Go to the Help icon in the top right-hand corner. 
  2. Select Contact Us.
  3. Give a brief description of the issue and then press Let's Talk
  4. Scroll down and choose to Get a Callback

 

If you run into any trouble, let me know. I want to make sure that you're able to get this resolved as soon as possible. Bye for now!

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