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janieblair
Level 1

I am not able to pay myself. Getting Error 15242 when try to do payroll and it does updates and freezes computer.

 
1 Comment
MaryAnn_E
QuickBooks Team

I am not able to pay myself. Getting Error 15242 when try to do payroll and it does updates and freezes computer.

Let me help you get through with this error, @janieblair.


Error 15242 appears when you're attempting to use and update your payroll account. This error message specifies that you can’t install and download payroll updates on your system.


To fix this error, follow the steps below:

  1. Restart your computer and open QuickBooks Desktop.
  2. If prompted to update, choose Install Now. If you are unable to install the update, you can delete and download again.
  3. Open QuickBooks Desktop. Go to the Help menu and Update QuickBooks Desktop.
  4. Go to the Update Now tab and mark Reset the updates checkbox.
  5. Choose to Get Updates to download the updates again.
  6. Once the download is complete, close and open QuickBooks Desktop
  7. On the QuickBooks Desktop Update Service window, select Install Now.


I’m also adding this article you can check for further resources on how to fix error when updating Desktop or Payroll.


Keep me posted if you have further concerns about this error. I’ll be around to help.

 

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