I am receiving the following while trying to get tax forms created and filed. Unknown Client specific Tax form printing error 10004. Can someone please help me?

I'm wondering if this is because they have  an updated form 941 for the second quarter.  I was able to still print payroll forms as of last Friday.  However, I am now getting this exact error code when I am trying to print tax forms this morning.

I'm getting the same error today. Any fixes?

ME to , I called and was on hold for 45 mins and they couldnt help me, hoping this new update comes thru

YES me to 

Me too 

Hello, and welcome to the Community, dainen-lifestyle.
 

I went ahead and did some research on your behalf. Currently, Intuit has no ongoing or solved investigations about this specific error. However, there's a resource of ours which has an identical message that accompanies the numeric code. You had mentioned encountering this when trying to get tax forms created and filed. To verify my understanding, are you receiving it when trying to print documents?
 

Our knowledge is that these types of errors occur if tax table form files are missing or damaged. I'll guide you through how to resolve the problem:
1. Visually check active/inactive items on the following lists for any invalid characters, such as # or blank spaces where there shouldn't be any.

• Company Information
• Vendor List
• Employee Name List
• Payroll Item List
• Chart of Accounts

2. Confirm your software is updated to it's most current release. When updating, ensure all updates are selected. Also try re-downloading the entire payroll update by hitting the Ctrl key and clicking your Update tab at the same time.
3. Obtain the latest tax table. From your Employees menu, select Get Payroll Updates.
4. After finishing all prior steps, perform a clean installation of QuickBooks Desktop in Selective Startup.
 

This is our solution for these kinds of problems. The only difference here is you're seeing a numeric code which Intuit hasn't been aware of. With that said, let me know how these steps work for you. I'll be here to help if you have any questions or additional information to provide. Have a wonderful day!

I am receiving the same error, hoping they will provide an update to fix this soon!

The error code is 10004 

Hi MB16933. 

Thanks for stopping by the Community, while there is no reported investigation into this issue, I'd highly suggest trying the steps my colleague above mentioned. As it's a resource we use with an identical that accompanies a numeric code. 

I would also suggest reaching out to our customer support team on the phones, this way you can report the issue and an investigation can be made into the matter. Here's how to do that:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
   
   
    
4. Give a brief description of your issue, then select Continue.
   
   
    
5. We’ll provide you a few support options. Select which one is best for you.

Check our support hours and contact us.

If there's anything else we can help with in the meantime, feel free to reach out below. Thanks again, and have a lovely afternoon. 

Getting same message.  We are not trying to print the payroll forms, just trying to even create the quarterly payroll forms.  Get get them created to even print etc.  Made sure everything was updated, rebooted restarted quickbooks and rebooted computer.  Still get message.

Reached on to them and no help at all.   Sent me links to running payroll reports etc.  

Same error and I have tried all the work arounds they are showing and none of them have worked!  

I re-ran the updates holding down the control key and it worked.  The error message didnt come up when I tried to send the payroll forms.

This worked for me.  No more error message

We received the same error message when we tried to process the 2nd quarter tax forms and even when trying to print the 1st quarter forms.     We were able to resolve the problem by doing a payroll update and quickbooks update.

I re ran the updates while holding down the Ctrl key and it worked for me.  Thank you

I see no reference for this error code. Please advise

Hi there, @lsg1.

There are various causes of this Quickbooks unknown client-specific tax form printing error such as:

• If the tax table form files have gone missing or have become damaged. This mainly occurs if the download or installation of the latest tax table is incomplete or has somehow become corrupt.
• If the QuickBooks payroll subscription has expired. You must have an active QuickBooks payroll subscription to print forms.

To resolve this, you may follow the steps provided by my colleague @ZachE. You can also visit this article link for more details: Unknown client-specific tax form printing error. Also, if you still experience the same error, you can perform the suggested steps provided by @d elrod and @maflory. 

I would also recommend contacting our support team, this way, they can further investigate what causes the issue and generate steps to fix it for you. 

Feel free to leave a reply below if you have additional concerns with QuickBooks. I'm always here to help. Take care always. 

I received the same message in attempting to efile and epay the state unemployment, not even the 941 as it is one away for the end of the quarter.  I was not printing, I was trying to open to file and pay.  

Thank you for your help - I also followed your suggestion and was successful!!

Thanks for joining this conversation, @Ya u know. We didn't receive any reports about this error when opening to file and pay taxes. 

At this point, I'd recommend you contact our Customer Care team. They can check your company file to identify and fix the issue. They can also assist you in submitting a request to investigate the error whenever necessary.

For future reference, read through this article: Pay and file your payroll taxes online. It helps you learn about the requirements for e-services when using the E-pay and E-filing your Federal and State taxes in QuickBooks Desktop. 

Let me know if you have other concerns. We're always delighted to help you more. 

I had the same issue trying to create the 2nd quarter 941 taxes.  Has anyone tried the suggestions from Zack at QuickBooks to see if that helps.

I just did the Control Update that was suggested and it was a much longer update but now I can get to my form like in the past.  Good luck to everyone!!

I am receiving the same error. I was working on this on Saturday no problem.