I'm wondering if this is because they have an updated form 941 for the second quarter. I was able to still print payroll forms as of last Friday. However, I am now getting this exact error code when I am trying to print tax forms this morning.
Hello, and welcome to the Community, dainen-lifestyle.
I went ahead and did some research on your behalf. Currently, Intuit has no ongoing or solved investigations about this specific error. However, there's a resource of ours which has an identical message that accompanies the numeric code. You had mentioned encountering this when trying to get tax forms created and filed. To verify my understanding, are you receiving it when trying to print documents?
Our knowledge is that these types of errors occur if tax table form files are missing or damaged. I'll guide you through how to resolve the problem:
1. Visually check active/inactive items on the following lists for any invalid characters, such as # or blank spaces where there shouldn't be any.
2. Confirm your software is updated to it's most current release. When updating, ensure all updates are selected. Also try re-downloading the entire payroll update by hitting the Ctrl key and clicking your Update tab at the same time.
3. Obtain the latest tax table. From your Employees menu, select Get Payroll Updates.
4. After finishing all prior steps, perform a clean installation of QuickBooks Desktop in Selective Startup.
This is our solution for these kinds of problems. The only difference here is you're seeing a numeric code which Intuit hasn't been aware of. With that said, let me know how these steps work for you. I'll be here to help if you have any questions or additional information to provide. Have a wonderful day!
Thanks for stopping by the Community, while there is no reported investigation into this issue, I'd highly suggest trying the steps my colleague above mentioned. As it's a resource we use with an identical that accompanies a numeric code.
I would also suggest reaching out to our customer support team on the phones, this way you can report the issue and an investigation can be made into the matter. Here's how to do that:
Check our support hours and contact us.
If there's anything else we can help with in the meantime, feel free to reach out below. Thanks again, and have a lovely afternoon.
Getting same message. We are not trying to print the payroll forms, just trying to even create the quarterly payroll forms. Get get them created to even print etc. Made sure everything was updated, rebooted restarted quickbooks and rebooted computer. Still get message.
We received the same error message when we tried to process the 2nd quarter tax forms and even when trying to print the 1st quarter forms. We were able to resolve the problem by doing a payroll update and quickbooks update.
Hi there, @lsg1.
There are various causes of this Quickbooks unknown client-specific tax form printing error such as:
To resolve this, you may follow the steps provided by my colleague @ZachE. You can also visit this article link for more details: Unknown client-specific tax form printing error. Also, if you still experience the same error, you can perform the suggested steps provided by @d elrod and @maflory.
I would also recommend contacting our support team, this way, they can further investigate what causes the issue and generate steps to fix it for you.
Feel free to leave a reply below if you have additional concerns with QuickBooks. I'm always here to help. Take care always.
I received the same message in attempting to efile and epay the state unemployment, not even the 941 as it is one away for the end of the quarter. I was not printing, I was trying to open to file and pay.
Thanks for joining this conversation, @Ya u know. We didn't receive any reports about this error when opening to file and pay taxes.
At this point, I'd recommend you contact our Customer Care team. They can check your company file to identify and fix the issue. They can also assist you in submitting a request to investigate the error whenever necessary.
For future reference, read through this article: Pay and file your payroll taxes online. It helps you learn about the requirements for e-services when using the E-pay and E-filing your Federal and State taxes in QuickBooks Desktop.
Let me know if you have other concerns. We're always delighted to help you more.