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I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and the problem is resolved, other times the problem is not resolved. Anyone else

 
8 Comments
QuickBooks Team

Re: I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and t...

You could be having a full cache that’s why you’re getting unusual behaviors in QuickBooks, cwaltzer.

 

I'll walk you through the basic troubleshooting steps to refresh your browser. Then, we’ll see if that will resolve the issues. If not, please let me know so we can report this.

 

Aside from signing out and signing back in, you can sign in and work in QuickBooks using a private window. Then, observe for an hour or two. This step will stop your cache from saving new data and is a good way to start checking browser issues. If QuickBooks will work fine, you can go back to your regular browser and clear its cache. If it's still the same thing, you can use other browsers to isolate the case.

 

Feel free to share some updates after you do the steps I mentioned above.

Not applicable

Re: I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and t...

I appreciate the browser advice, but I am using the OB Online App, not the browser

Not applicable

Re: I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and t...

I am using the QB Online App, not a browser

Moderator

Re: I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and t...

Thanks for letting us know the product you're using, GovComm.

 

Before anything else, can you share the exact error message? With that, I can identify if there's an open investigation about it.

 

In the meantime, we can try a few troubleshooting steps by clearing the cache of the QuickBooks for Windows app. Please follow the steps below:

 

  1. Click the Help icon at the top.
  2. Select Reset App Data.
  3. Right-click the app and Run as Administrator.

 

If the same thing happens after resetting the app data, you can uninstall and reinstall the program. Here's an article that will guide you on how to do this process. 

 

Alternatively, you can use compatible browsers with QBO.

 

Post again if you have additional questions with QuickBooks.

Not applicable

Re: I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and t...

Here is an error code when I enter a customer's name in sales:

 

Something’s not quite right
Unexpected token < in JSON at position 0

 

Here's an error message when I try to access a routine report:

 

Something went wrong. We are working on it.
 
OK
 
 
 
Not applicable

Re: I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and t...

When I try to access a routine report:

Something went wrong. We are working on it.
 
When I try to access a customer in the sales tab:

Something’s not quite right
Unexpected token < in JSON at position 0
QuickBooks Team

Re: I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and t...

We've received reports that customer's are having the error, GovComm. 

 

Our engineers are working on a fix to the error. I'd suggest contacting our Phone Support Team so they'll add your account to the list of affected users. To reach them, go to the Help menu and click Contact us

 

If you're still getting the error while using the app, you can use any of our supported browsers in the meantime, like Google Chrome, Internet Explorer, or Mozilla Firefox. 

 

We'll be sending out email notifications once a resolution is available. If there's anything else that I can help you with, please let me know. 

Not applicable

Re: I am seeing a lot of error codes and pages unavailable. Sometimes I log out and back in and t...

QB telephone customer support is painful...I'd prefer to crawl 20 miles over broken glass.

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