Hi there, @joyefulld.
Let's perform some troubleshooting steps so you can process payroll successfully.
To check if it's a data issue, let's try logging in to your QuickBooks Online (QBO) account via a private or a different browser. There are times that browser stores frequently-accessed data, thus causing websites, like QBO, to act weirdly.
To use a private browser, here's how:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + N
- Safari: Command + Option + N
Once logged in, go back and try to process payroll again to double-check. For more guidance, you can check out this article: Process or run payroll.
If this works, it means that you need to clear your browser's cache so the system can start fresh.
If you get the same result while using a private browser, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.
Just in case you want to run your payroll automatically with QuickBooks Online Payroll, feel free to read this article for more details: Turn on and manage your Auto Payroll.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.
