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Level 1

I can no longer printer my bank registers-what is going on?

I have always gone to the bank register and chosen monthly dates for the accountant. Why can I no longer print these registers?
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QuickBooks Team

I can no longer printer my bank registers-what is going on?

I've checked our records and didn't see any open cases the same as yours, Kaearl.

 

I've replicated your concern on my sample file, and I was able to print the register without any issues.

 

You might be experiencing a web browser issue. We'll perform some steps to fix it.

 

Let's start with accessing QuickBooks Online using a private/incognito window. This is the best spot to isolate web issues. These are the shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to print the register, let's go back to the main browser, then clear the cache. This fixes and prevents our program to behave differently.

 

In addition, you can use a different browser like Google Chrome or Mozilla Firefox.

 

Let me add an article on how to add transactions to account registers in QuickBooks Online as future reference. 

 

If there's anything else that you need to know, please leave a comment below. 

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