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I can't find the gear icon on my dashboard

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I can't find the gear icon on my dashboard

Thank you for posting, @cmugo31. Let me share some solutions to find the Gear icon and get you back to business in no time.


To start, use a supported, up-to-date browser (Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari 11 or newer). Currently, Internet Explorer 11 is an unsupported browser for QuickBooks Online (QBO). 


If you are already using a supported browser, the missing Gear icon might have been caused by a web browser-related issue. Stored cache for a long period can potentially affect the views and performance in your QBO account.


To fix this, access your account via a private or incognito window. This mode prevents browsing history from being stored. Here are the shortcut keys you can use to access a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you can find the Gear icon, you can clear the cache in your regular browser. Doing that helps deletes any necessary contents stored and allows your browser to function more efficiently.


For additional reference, the Browse by topic section is a resource hub for articles and videos by QuickBooks. I've also attached an article that you can use to check our available support hours and types, as well as for tips and other resources: 

Keep me posted if you have any other questions. Wishing you and your business success. 

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