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roldb315
Level 1

I can't get my jpg logo to upload and save. It's square & < 10 MB.

 
1 Comment 1
Tori B
QuickBooks Team

I can't get my jpg logo to upload and save. It's square & < 10 MB.

Hi there, @roldb315.

 

Welcome to Community. I'm happy to assist with uploading your logo. 

 

To best assist you, are you receiving an error when trying to upload? If you're getting an error message, can you please provide a screenshot?

 

Please note: the logo will need to meet these requirements:

 

  • a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
  • smaller than 10 MB
  • 24-bits or less in bit depth (or color depth)
  • square-shaped, since rectangles don't work

Being that your logo is 10MB, let's try to shrink that (For example, 9MB).

 

I look forward to your reply. Please know I'm always here to lend a helping hand. Have a great weekend ahead!

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