We haven't received similar cases with QuickBooks Online (QBO) failing to upload files from Chase Bank.
Let's make sure you meet the QBO file requirements. The maximum file size that QBO allows to upload is 350 KB.The file size is specified on the General tab. To do this, right-click the file and choose Properties.
In addition, QBO only supports the following file formats or types:
Also, did you receive any specific error? If so, you can check out this article to learn more about the available troubleshooting steps for WebConnect error: Troubleshooting WebConnect errors.
Let me know how it goes and I'll be sure to get back to you if you need more help.
I am having the same problem I am downloading a QBO file from Chase, but QB online gives me an error "Something's not quite right - The uploade file isn't a valid Web Connect file." and proceeds to give me the same parameters: download transactions: CVS, QFX, BWO or OFX format only. I tried it 4 times and got the same error each time.
Thank you for sharing the exact error message, dw8.
Let me share some insights about uploading transactions into QuickBooks Online (QBO).
You're right that the only supported file formats in QuickBooks Online are CSV, QFX, QBO and OFX. We've recently received reports that there are certain .QBO file types that aren't compatible in QuickBooks Online. It's possible that you're using one of this file.
At this time, I suggest importing your bank transactions using the Excel CSV files.
You'll also want to contact your financial institution and ask for the other file types that they offer. Then, please try uploading it to QuickBooks Online once more.
I'd appreciate if you can update me on how it goes. I'm here to help you upload the bank transactions. Have a great week.
So I get this message from quickbooks “Currently, the.QBO file type from Chase bank isn't compatible with QuickBooks Online. That's the reason why you're getting this error message when attempting to upload the file.” It worked in the beginning of the year. And you can upload your checking account via QBO file but not your credit card account. So as usual quickbooks again does not know what the are doing. How can the Chase checking account QBO file work if chase bank isn’t compatible with quickbooks online? When is quickbooks going to get their act together and fix this issue?
I get this reply from quickbooks; Currently, the.QBO file type from Chase bank isn't compatible with QuickBooks Online. That's the reason why you're getting this error message when attempting to upload the file.
i can upload QBO chase checking account but not chase credit card account. Was able to do both until a few weeks ago. Therefore chase IS compatible with quickbooks online or else I would not be able to upload my checking account. Quickbooks has no clue or knowledge of what’s going on and leaves the issue for the consumer to figure out. They keep sending out all these websites for the consumer to research to no avail, and solve their issues, but guess what the consumer doesn’t work for quickbooks or get a paycheck from quickbooks. Is quickbooks going to fix this issue or not?
Hi there, DotO.
Our engineers are currently working with Chase to resolve the error when importing .QBO files. In the meantime, you can download or convert your file as .CSV so you can import it while the issue is being worked on.
I will revisit this thread and share updates as soon as this is resolved. Let me know if you need anything else.