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Level 1

I cannot upgrade my Quickbooks Simple Start to Quickbooks Essentials. need help?

The program is stating something went wrong for 2 days now.  I am trying to catch the 90% off sale which will end today.
6 Comments
QuickBooks Team

I cannot upgrade my Quickbooks Simple Start to Quickbooks Essentials. need help?

Hi Wolff,

 

Currently, the 90% off sale only applies to the new subscribers who'll purchase QuickBooks starting the Black Friday sale until December 1st. 

 

That's why you're unable to upgrade your current subscription.

 

You can also check out our QuickBooks Online Plans and Pricing site for more details. Please go to this link: https://quickbooks.intuit.com/pricing/.

 

I have included this link in case you have other questions about QuickBooks Online (QBO): Account Management.

 

Fill me in if you need anything else. I'll make sure to get back.

Level 6

I cannot upgrade my Quickbooks Simple Start to Quickbooks Essentials. need help?

@Wolff ,

Where is your location? QBO US version only offers 70% off for first 3 months.

Level 1

I cannot upgrade my Quickbooks Simple Start to Quickbooks Essentials. need help?

I am in St Kitts. The customer service personnel already explained that I was getting the discounted price for 6 months. 

But however they could not update it from there portal and was walking me through it. 

I lost connection as my browser closed accidentally. 

Level 1

I cannot upgrade my Quickbooks Simple Start to Quickbooks Essentials. need help?

Yes Maria, I know. Both the service tech and myself were experiencing problems doing that as I was qualified. 

I had the simple start version but wanted to upgrade to the essential version. 

They explained by upgrading to Easentials, I would have my data still and now can  track Bill's 

QuickBooks Team

I cannot upgrade my Quickbooks Simple Start to Quickbooks Essentials. need help?

Thank you for the response, @Wolff.

 

To further assist you in getting the discounted price good for 6 months, I suggest reaching back to our Product Support team.

 

They have the tools to attach the discounted price to your account in a safe and secure environment. Here's how to contact the QuickBooks Online Customer Support team:

  1. First, go to the Help icon to connect to a support agent. 
  2. Click on Contact Us button to email your concern. 
  3. Tick on Start an email button, a window appears.
  4. Provide your account information and some insight about this concern.
  5. Lastly, click on Send email button. 

See the following article for more information on how to update your subscription and billing details.

 

I’m always here if you need anything else, please let me know by leaving a comment below. Take care and have a wonderful week. 

Level 15

I cannot upgrade my Quickbooks Simple Start to Quickbooks Essentials. need help?

Wolff ,

You have to call Intuit as mentioned by MaryJoyD . Another option, consider this workaround:

1. Explore and utilize the trial period of ths tool to copy data between QBO accounts.

https://www.chronobooks.com#_r_chrono

 

2. Open a new QBO account

https://quickbooks.grsm.io/SaintKitts

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