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I cant run my payroll an error key says i have made something inactive. last week someone with intuit said it was an intuit problem, is that true

 
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I cant run my payroll an error key says i have made something inactive. last week someone with intuit said it was an intuit problem, is that true

Hi there, Robert.

 

We are aware that this error exists and that this  is being worked on with our engineers. This error occurs when there's a duplicate accounts in your Chart of Accounts. Let's go ahead and 

  1. Go to Chart of Accounts.
  2. Click on the Gear icon above the ACTION column and select Include inactive
  3. Make the account in question active by clicking on Make inactive link.
  4. Merge the duplicate accounts. 
  5. Rename account to desired name.

Go ahead and run a payroll. If the error persists, I would also encourage you to contact us so we can add your company to the list:

  1. Click on the Help icon.
  2. Select Contact us.
  3. Enter a topic and click on Let's talk.
  4. Choose a way to reach us (by messaging an agent or requesting for a callback).

I'll keep an eye out on this post for the updates. 

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