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Experienced Member

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

the app constantly crashes

Solved
Best answer 12-10-2018

Accepted Solutions
Community Contributor **

Good day, betsyclemons. QuickBooks Mac Desktop 2016 is up...

Good day, betsyclemons.

QuickBooks Mac Desktop 2016 is upgraded to run on macOS Sierra. Make sure your QuickBooks is updated. To update QuickBooks:

  1. Go to QuickBooks.
  2. Select Check for QuickBooks Updates and follow the on-screen prompts to install.

You can also check out this article: https://community.intuit.com/articles/1197915

Let me know if you're still encountering issues after attempting these steps. Thanks!

55 Comments
Community Contributor **

Good day, betsyclemons. QuickBooks Mac Desktop 2016 is up...

Good day, betsyclemons.

QuickBooks Mac Desktop 2016 is upgraded to run on macOS Sierra. Make sure your QuickBooks is updated. To update QuickBooks:

  1. Go to QuickBooks.
  2. Select Check for QuickBooks Updates and follow the on-screen prompts to install.

You can also check out this article: https://community.intuit.com/articles/1197915

Let me know if you're still encountering issues after attempting these steps. Thanks!

Experienced Member

Yes I am running the latest version of each software. It...

Yes I am running the latest version of each software. It crashes at least five times a day
Experienced Member

Yes I am running the latest version of each software. It...

Yes I am running the latest version of each software. It crashes at least five times a day
Established Community Backer ***

Try the rebuild that InuitSarah described and see if that...

Try the rebuild that InuitSarah described and see if that fixes it.
Community Contributor **

This is happening to me as well since I updated to Sierra...

This is happening to me as well since I updated to Sierra. "QuickBooks 17.1.5.332 R06 is currently the newest version available." so I am running the most updated version, too ...
Experienced Member

Same with me, upgraded QB's several times, still crashes....

Same with me, upgraded QB's several times, still crashes. Crash report window also froze.
Established Community Backer ***

We are seeing crashes from users with the Sierra OS.  We...

We are seeing crashes from users with the Sierra OS.  We are trying to find reproducible cases so that we can fix them.  One issue we've seen is with marking invoice items as taxable and/or untamable.  If you have a specific series of steps that lead to a crash it would be a big help.
Not applicable

I am having crashes on 17.1.6 R7 every time I try to modi...

I am having crashes on 17.1.6 R7 every time I try to modify a deposit. Can't do it without it freezing.
Not applicable

PS I tried rebuilding the data to see if that would help...

PS I tried rebuilding the data to see if that would help - did not help.
Established Member

I have all the updates, too, and my QB crashes constantly...

I have all the updates, too, and my QB crashes constantly when I'm in the check writing mode.  Especially when I enter the job number (we assigned) into the Customer:Job section.  It has rendered QB useless!
Not applicable

I have all the updates and my QB keeps crashing when upda...

I have all the updates and my QB keeps crashing when updating invoices, after I save the update and try to open the next invoice the system freezes - says internal error - give three button options, but I can’t click on any of them.  All I can do to fix, is manual force quite QB and reopen.  Its not letting me see details or creating a crash report via email
Not applicable

I have all the updates and my QB keeps crashing when upda...

I have all the updates and my QB keeps crashing when updating invoices, after I save the update and try to open the next invoice the system freezes - says internal error - give three button options, but I can’t click on any of them.  All I can do to fix, is manual force quite QB and reopen.  Its not letting me see details or creating a crash report via email
Highlighted
Not applicable

I did the rebuild data as well - it found errors, it rebu...

I did the rebuild data as well - it found errors, it rebuilt successfully, and it is still crashing when working on invoices.
Not applicable

I did the rebuild data as well - it found errors, it rebu...

I did the rebuild data as well - it found errors, it rebuilt successfully, and it is still crashing when working on invoices.
Established Community Backer ***

See my answer below about the scrollbars.  We are testing...

See my answer below about the scrollbars.  We are testing the update to fix the issue.
Established Member

I am having the same problems since upgrading to Mac Sier...

I am having the same problems since upgrading to Mac Sierra.  My Quickbooks for Mac crashes whenever I try and print a sales receipt.  Is there a solution for this?
Established Community Backer ***

Have you run QuickBooks->Check For Updates and applied th...

Have you run QuickBooks->Check For Updates and applied the available updates?
Not applicable

IS THE PROGRAM STILL CRASHING WITH SIERRA?

IS THE PROGRAM STILL CRASHING WITH SIERRA?
Established Member

Yes.  I downloaded the latest update for Quickbooks for M...

Yes.  I downloaded the latest update for Quickbooks for Mac 2 weeks ago and it STILL crashes.
Established Community Backer ***

The issue in this thread was fixed long ago. If it is sti...

The issue in this thread was fixed long ago. If it is still crashing it is a different issue and likely specific to either your machine or company file.  Start a new thread and we'll walk through hit and find the issue.
Not applicable

I will just have quickbooks open and Ill come back later...

I will just have quickbooks open and Ill come back later and the crash report window pops up.
Established Community Backer ***

Start a new thread on this forum and we'll dig into it.

Start a new thread on this forum and we'll dig into it.
Not applicable

Message to prestigeirrigation.  Will you email me at <a r...

Message to prestigeirrigation.  Will you email me at <a rel="nofollow" target="_blank" href="mailto:info@elitedancestudio.org">info@elitedancestudio.org</a>?  I'd really like to ask you some questions about using QB with Sierra.  thank you. Phyllis
Not applicable

Any time I try to rearrange my account list Quickbooks fa...

Any time I try to rearrange my account list Quickbooks fails so I am unable to run reports in the order I want them to appear.  This crashing is unacceptable.