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kaylee3
Level 2

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

 
12 Comments 12
JessT
QuickBooks Team

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

Hi there, kaylee3.

 

Error 105 means we're unable to connect to your bank's server. If this happens every Monday, it could be that your bank stops from providing updates during that time of the day.

 

I don't see an open investigation about this error with AMEX at the moment. If you have some time today, please contact our Support again to check your previous cases. I won't be able to ask your account details to check them for security reasons.

 

Alternatively, you can import transactions into the Banking page while waiting for an update.

 

Please don't hesitate to go back to this thread if you have other questions.

kaylee3
Level 2

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

It's Monday morning and just like every other Monday morning for the last SEVERAL MONTHS I get a 105 error that "there was a problem connecting to [my] bank."  I've called multiple times about this. There are also several other similar threads from other users experiencing the same issue over weeks and months (one so frustrated they mention a class action lawsuit). Often when I call, QB phone representatives provide similar feedback to above. I don't actually care who is to blame but I know that we aren't promised bank fed accounting software through Amex - we pay Quickbooks to procure that. 

Kristine Mae
QuickBooks Team

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

It could be that AMEX runs updates or maintenance every Monday, Kaylee3. This could be the reason why our program is unable to connect to their website.

 

This error fixes itself within 24 hours. Although, I'd suggest contacting your financial institution to verify any updates or maintenance every Monday.

 

Or, you could reach out to our customer care support again. I know you've called in several times already. However, a new investigation might be created that'd be investigated by our engineers. 

 

I'll also share this article on what to do if bank transactions won’t download or there's a bank error

 

We're here to lend a hand if you have other concerns. You can always leave a comment below. 

kaylee3
Level 2

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

Monday Morning is here again and just like every other Monday for the last SEVERAL MONTHS Quickbooks won't connect to our businesses' American Express Cards and I see a 105 error.  I have no problem logging into American Express and viewing our latest transactions, however. The common feedback that perhaps Amex is doing maintenance or perhaps their site is down, etc isn't likely given my uninterrupted direct access. I'm not concerned with the logistical challenges Quickbooks faces to provide the service they bill us for. I do mind that for about 10% of the work week Quickbooks is consistently not providing a key service they advertise and bill us for.  

 

 

Kristine Mae
QuickBooks Team

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

We want this resolved as much as you do, Kaylee3.

 

I'd suggest reaching out to our customer care support since you're still experiencing the same issue. They might create a new case that'll be investigated by our engineers. Here's how:

  1. Click Help inside QuickBooks Online. 
  2. Select Contact Us.
  3. Enter "Amex error 105" in the description field, then click Let's talk
  4. Select either Start messaging or Get a callback

Feel free to visit us if you have other banking concerns. 

kaylee3
Level 2

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

Monday morning here, and I thought perhaps after MONTHS of error 105 messages every Monday QB would have resolved it. Nope. I did however, get an email that QB is raising their prices. Brilliant.

 

I've already called about this issue multiple times. Sometimes I get a knowledgeable representative who makes a case (which yields no discernible improvement). Often I get a glorified Googler who tries to walk me through clearing my browser history, trying again from a private browser and finally blaming American Express. 

 

Isn't it fraud to advertise and then charge for a service but not provide it?

Charies_M
Moderator

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

Hello there, kaylee3.

 

I appreciate you for sharing your thoughts with us. I see you've already contacted our support team several times. Calling us back for the same issue isn't the kind of experience we want you to have. But I would still advise to reach back to us and get the right help in getting rid of the error 105 

 

You can refer to the instructions shared by my colleague Kristine Mae. Someone will contact you and discuss this further and get this handled as soon as possible.

 

Here at Intuit we want to make sure that you have a great customer service experience because we care about you as a valued customer.

 

 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

kaylee3
Level 2

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

Monday morning: No Amex bank feed access. Again. This has been going on for months. 

 

Me: I am reporting a specific issue. I've already called multiple times about this issue. Representatives created a case about this issue. I've searched the help forums about this issue. I have posted my own thread about this issue. 

 

Quickbooks: But we have other fun ways to place the burden of solving this problem on you and waste your time! Try our chat feature!

kaylee3
Level 2

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

Monday 11:33 am. 10% through the work week. And just like EVERY MONDAY MORNING FOR MONTHS. Quickbooks won't load our Amex bank feed and I get error 105. That means several cards with critical transactions for our business are just not available. I logged into Amex and found our transactions with no problem this morning. If our product didn't work 10% of the time, I would expect customers to be really angry. 

kaylee3
Level 2

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

Monday Morning. Error 105, Quickbooks has a problem connecting to our bank. Just like every Monday morning for the last several months, the most recent transactions available on our Amex business cards are from Friday. 

Mark_R
QuickBooks Team

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

I appreciate the update you're sharing with us, @kaylee3. Please know that it's our top priority to help you with your concerns.

 

As mentioned by my peer Kristine Mae, American Express (AMEX) might perform scheduled maintenance every Monday. Thus, you're receiving an error when connecting your bank.

 

If you haven't yet, I'd suggest contacting your bank's institution to check if they're running an update.

 

If they confirmed that AMEX bank feed works well, I recommend reaching out to our Phone Support Team. This way, they can coordinate with AMEX engineers to investigate and create an investigation ticket if needed.

 

You might want to check out this article to learn how to match and categorize transactions: Match and categorize bank transactions in QuickBooks Online.

 

Please know you can continue to reach me here with any additional questions. I'll be standing by for your response. Have a good one.

shermizzle
Level 3

I get a 105 error loading the Amex bank feed every Monday morning for the last several MONTHS. I've called multiple times about this. When will this actually be fixed?

This response made my blood boil, and its not even my issue. 

 

If it were Amex maintenance, common sense would say that it would impact more than ONE user.  But again, bump the issue back to Amex.

 

In the meantime, here, read this helpful article about nothing you are having issues with.  You are welcome!  How is that helpful?  

 

If those steps don't solve your problem (they won't, because they aren't answers at all) call us and we will help you.  If I understand correctly, the thread states that this user has called numerous times.  

 

WHY is it so difficult to get a simple answer for what should be a simple question??

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