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I get a "404 Page Not Found" message when I try to post a payment in the Sales folder. What's wrong?

 
2 Comments
QuickBooks Team

Re: I get a "404 Page Not Found" message when I try to post a payment in the Sales folder. What's...

Thanks for posting in the Community, @conric4u.


I’m here to share some information about error 404 when receiving payments.


We have similar reports from users like you that are unable to receive payment. This is a known issue, and our Product Team is aware of it and is currently looking for a permanent fix.

 

As a workaround, you have to follow this click path in order to record the payment successfully. Here’s how:

  1. Go to Sales and choose Customers.
  2. Select the customer from the list.
  3. On the Transaction List tab, click and open the invoice needing to receive the payment.
  4. Click Receive Payment.

 

 

In the meantime, I suggest giving our Customer Care Team a call to add your account to the list of affected users. Please have our representative link your case number to INV-14833.

 

An email will be sent to you with any new information to assure you're up to date with the progress of the investigation. Rest assured, I will also keep you posted here in this thread for any updates available.

 

Here’s how to get in touch with phone support:

  1. Sign in to your QBO account.
  2. Go to Help at the top right.
  3. Click Contact us to connect with a live agent.

That should do it. Please let me know how the call goes and if you need anything else. I’m more than happy to help. Have a good one! 

QuickBooks Team

Re: I get a "404 Page Not Found" message when I try to post a payment in the Sales folder. What's...

Hello, @conric4u.

 

I'd like to share an update about error 404.

 

Good news! A fix has been implemented allowing all users to post a payment via the Sales screen. You should be able to work on your transactions without any issues.

 

Check out this article about receiving payments for future reference: How to record a customer payment.

 

That should do it. Let me know if you have any questions, I'm here to answer them. Have a good one!

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