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glen-peterson
Level 1

I got disconnected with the previous agent

 
1 Comment
JessT
QuickBooks Team

I got disconnected with the previous agent

Hello Glen,
 
For disconnected calls, the agent will call you back. However, if they'll currently on a call right now, because the system will automatically assign a call to them after every conversation, they can call you back after that.
 
You can also call us back instead and request to get a callback from the agent who assisted you. Or, you can let the new agent continue to assist you.

 

We can also help you from here as long as your scenario doesn't need to pull up your account or doesn't involve personal information like SSN, a person's data, or something similar.

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