I had two years of QBSE from using Turbotax. I'd like to upgrade to QBO (per a Quickbooks guide), but the billing page is blank.

I can help you switch from QuickBooks Self-Employed to QuickBooks Online, insadane.

To seamlessly upgrade your subscription, you can do the process through a private browser since it doesn't store cache files that sometimes cause unexpected behavior within the system. To use one, you can use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Then, you can use these steps on how to upgrade to other QuickBooks Online plans:

1. Click the Gear icon at the upper-right from your QBSE account.
2. Select Billing info.
3. Click Explore QuickBooks Online plans.

If you're unable to see this option, no worries, you'll just have to transfer to QuickBooks Online (QBO), you'll need to download all of your work or export reports first. Another option is to also use a third-party app like Transaction Pro and Excel Importer to import them into QuickBooks Online.

For more details, you can use this link for more details: Switch from QuickBooks Self-Employed to QuickBooks Online.

Let me know if there's anything else that you need help with. Take care and have a great day!

Billing Info is an empty screen on Firefox private browser windows and in Microsoft edge

"Billing Info" is an empty page on Firefox private browsing and in Microsoft Edge

Thank you for reaching out to us, insadane.

I'm happy to help you find out what computer and browser you need for the best QuickBooks experience. This covers QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employed.

These are the recommended specs:

• Windows PC: Windows 10, Intel Core i5 or comparable processor (2015 or newer) with at least 4 GB of RAM. Note: You need Adobe Reader 11.0 or higher to print forms.
• Mac: OS X "Panther" 10.13 or newer.
• Internet connection: 3 Mbps or higher.

And the minimum requirements are:

• Windows PC: Windows 10, Intel Core i3, or a comparable processor (2013 or newer) with at least 2 GB of RAM.
• Mac: OS X "El Capitan" 10.11 or newer.
• Internet connection: 1.5 Mbps.

While the supported browsers are:

• Google Chrome
• Mozilla Firefox. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
• Microsoft Edge
• Safari 11 or newer (Mac only)

If you want to see if your current browser is compatible, use the browser health checkup tool.

If system requirements are met, I'd recommend clearing your browser's cache.

Feel free to reach back out to me if I can be of more help in upgrading QBO. I'll make sure to get back to you as soon as I can.

I have all the minimum requirements, cleared my cache, and tried on multiple browsers. I believe my account has an issue

I appreciate all the steps you've done, insadane.

At this time, I'd recommend reaching out to our Phone Support team so this will be investigated. Here's how:

1. Click the ? Help button.
2. Click Contact us.
3. On the Ask a question field, enter The Billing Info page shows as blank.
4. Click Continue.
5. Select either Start a chat or Get a callback.

Also, if you want to update your billing information, you can check this reference: Update your billing and subscription info in QuickBooks Self-Employed.

I'm just a post-away if ever you need help. Keep safe!

@insadane 

Chrome?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo