I have a paid online subscription. Last month I added the app... I now have a message on my app that my free trial is about to expire. I thought the app came free?
Thanks for the feedback. Yes, it is under the same login, etc. It is synced to my online subscription and banking. However, the app says my acct is Active, Type - QuickBooks Online Plus (which is my online paid subscription) and then says Subscription Renews on 3/28/20... but my online subscription is not even 6 months old, paid in full for a year. I don't know if I can delete the app and then reload it? The small print at the bottom of the subscription page says it will charge my itunes if I do not turn off auto renew... I cannot find anyplace on the app to do that. Any ideas?
This type of message appears when you have updated your credit card information in QuickBooks Online (QBO). To fix this, we can try some basic troubleshooting steps.
We can start by using a private browser or an incognito window. Your web browser keeps files in its cache and saves the pages you have previously visited. Using a private window helps identify if it's the browser that's causing this behavior.
Below are the keyboard shortcuts that you can refer:
Google Chrome: press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Safari: press Command + Shift + N
If you're no longer seeing the message, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can try other supported browser to help narrow down the cause of this behavior.
However, if you continue to receive the prompt, I suggest contacting our QuickBooks Care Support. They can help verify the status of your subscription.