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andytraynor
Level 1

I have error 377 and cannot resolve it

 
4 Comments
RenjolynC
QuickBooks Team

I have error 377 and cannot resolve it

Hi andytraynor,

 

You get this error code if the connection type with your bank needs to be updated.

 

To resolve this error, you can follow the steps in this article: How To Fix Error 377.

 

Please let me know if you have any other questions about QuickBooks. Thanks.

Bksparks
Level 1

I have error 377 and cannot resolve it

I have the same error message.  I open QuickBooks in web browser, select update, it takes me to another page with Wells Fargo logo and contact info and I cannot select anything???

Angelyn_T
QuickBooks Team

I have error 377 and cannot resolve it

Welcome and thank you for joining the thread, @Bksparks.

 

Allow me to help share information about Banking Error 377.

 

As mentioned by our colleague RenjolynC, this error means that QuickBooks is unable to download transactions from your account because the connection type with your bank needs to be updated.

 

To resolve the error you may need to connect your bank directly.

  1. Click on Banking at the left pane.
  2. Select Banking.
  3. Click Update beside Add account.

For additional reference, you may check these articles:

Stay in touch if you have any other banking questions by adding a comment below, I'm always here to help. Have a wonderful day!

fit_it_frank
Level 1

I have error 377 and cannot resolve it

I had the same issue with trying to update my bank account log-in information within the app. I would have a redirecting box appear, then just hang...nothing would happen. 

 

I was able to fix the issue by using my secure web browser, open QB on line then I was able to connect to my bank through a secure window.

 

Bottom line don't use the app use your banking information use a secure web browser. 

 

GL

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