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I have multiple companies. On the windows desktop app, I am able to use search to quickly see transactions without hitting enter but some companies, I can't,how do i fix?

I would like to be able to search in the quick search, without hitting enter and going into advanced search.
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I have multiple companies. On the windows desktop app, I am able to use search to quickly see transactions without hitting enter but some companies, I can't,how do i fix?

I've got the steps to locate transactions through the quick search for all your companies, @ravi4

 

You're on the right track in using the quick search for some companies. Since this doesn't work for  your other companies, it looks like the desktop app has too much-stored cache. I'd suggest clearing its cache to restore the application to its default settings. I'll guide you how. 

  1. Go to Help from the top menu. 
  2. Choose Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening it.

 

The screenshot below shows you the first two steps. 

ResetAppData.PNG

 

If the issue persists, you'll have to uninstall and reinstall the app. This fixes the most common issues when using it, such as being unable to search transactions quickly. 

 

To uninstall the app: 

  1. Go to the Start menu.
  2. Select Settings
  3. Choose System
  4. Select Apps features from the left panel.
  5. Choose QuickBooks Windows app. 
  6. Click the Uninstall button.

 

Once done, you'll have to re-install the app. For detailed steps, see the How do I install the app? section through this article: QuickBooks App for Windows and Mac. This site provides you more information about opening a new window, transaction, and report from the top menu. It also contains links to speed through common workflows using keyboard shortcuts, multiple windows, and taskbar preview. 

 

I'm always here to help if there's anything else you need. Have a great rest of your day, @ravi4

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