I have the same account online and on the app. Both quickbooks self employed. NOTHING I enter into the app is showing online when I get into things on the browser? Help

Let's perform some troubleshooting steps to sync your transactions in your QuickBooks Self-Employed (QBSE) account, shenanigansart.

The QBSE mobile app is always in sync with your account on the web. Then, any task you do or information you add in the app shows up on the web, and vice versa. Since the data is not syncing from your mobile app into the web version, let's try clearing the cache app data in your phone settings. This helps us to refresh your QBO mobile app and ensure your data is up-to-date. I'll walk you through the step on how to do it below:

1. Click the Menu icon.
2. Choose Help & Feedback.
3. Select Refresh Data

Once done, you can close and reopen the mobile app and see how it works. Then, try accessing your account in the web version. If the same thing happens, try opening your QBSE account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, we'll have to go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

For additional troubleshooting options with dealing with app-related issues, check out the Mobile App's troubleshooting article. Feel free to visit our QBSE Help Article page for more insight about managing your business in your account.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

When I go to the 3 bars (menu) on the app, then to the Help and FAQ it just takes me to an area that's automated and doesn't let me hit anything to reset data. 

I did try to log in an view the account through an incognito/private tab and had received the same results. I really need to get this figured out some how. I don't want to only do business, especially accounting on my phone alone. Nor do I want to take a picture of a receipt on my phone, have to transfer that to my computer, and then add it. 

Sorry, touch bit frustrated tying to figure this out.

We want this resolved as much as you do, Shenanigansart1.

I suggest reaching out to our customer care support so an agent can take a better look at your account. They have more tools, like screen sharing, that can help you. Here's how:

1. Click Help inside QuickBooks Self-Employed.
2. Enter "Talk to a human" twice in the Type something field.
3. Click I still need a human.
4. Select either Message an agent or Callback.

Just a friendly reminder, though. Please check our support hours to guide you.

Also, I'll add some video tutorials to help you know more about our program.

You're always welcome to post in the Community if you have other concerns. We're around to help you.

Thank you very much.