cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I just upgraded from Quickbooks Desktop Pro 2018 to Quickbooks D.P. 2020, and the checking and savings accounts I work with are no longer there. How can I get them back?

 
2 Comments
Highlighted
QuickBooks Team

I just upgraded from Quickbooks Desktop Pro 2018 to Quickbooks D.P. 2020, and the checking and savings accounts I work with are no longer there. How can I get them back?

Hi there, @fish00k.

 

Let's isolate the issue by running the Rebuild and Verify Utility tool. This will automatically fix any potential data issues with your company file to access your bank registers in no time.

 

Here's how:

  1. Go to the File menu.
  2. Select Utilities from the list.
  3. Choose the Verify Data tool and wait until the diagnosis is done.
  4. If there are issues, proceed to rebuild the company file.
  5. Click the File menu then hover over Utilities.
  6. Choose Rebuild Data then, click OK.
  7. Follow the onscreen steps to save a backup.

 

You can continue performing other solutions provided in this article: Fix data damage on your QuickBooks Desktop company file. It contains four sets of solutions. You can start executing the suggested steps in Solution 2: Repair your company file using the QuickBooks File Doctor section.

 

Moreover, you can also use your backup company file to restore your accounting data. This way, you'll be able to start using your data that contains all your bank registers. For the detailed steps, kindly refer to this article: Restore a backup of your company file.

 

I'll appreciate if you can update me on the results. I want to ensure that this gets resolved for you. Have a good one.

Highlighted
Level 1

I just upgraded from Quickbooks Desktop Pro 2018 to Quickbooks D.P. 2020, and the checking and savings accounts I work with are no longer there. How can I get them back?

I ended up having a Quickbooks rep do a remote session on my PC, and found out that my most recent backup of Quickbooks was either corrupt or for some reason wasn't compatible with QB 2020. So, we imported the second most recent backup of Quickbooks I had on my PC, which was only about three days earlier, and it worked. There's only a couple of entries I needed to correct to make the next backup current. 

 

Thank you for the help you offered!

Need to get in touch?

Contact us