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BEI
Level 1

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

My credit cards have been working for the last year or more.  I had this problem once and your folks helped me fix it.  What can I do now?
10 Comments 10
JanyRoseB
QuickBooks Team

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

Thanks for letting us know, BEI.

 

Let me help you get this sorted out so you can update your credit card in QuickBooks Online (QBO) successfully. 

 

Could you tell me which credit card isn't updating? We've recently received reports that some of our customer's credit card aren't updating with QBO. Our engineers are diligently working with the affected institutions to get this fix as soon as possible. You may also try logging into your bank website and check if there are notifications or alerts that need your attention.

 

For the meantime, let's perform the basic troubleshooting steps which is to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage. 

 

Here's how: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N 

For additional reference, you can check this article on how to fix online banking errors in QuickBooks Online.

 

If the error still persists, I recommend calling our QuickBooks Online Support Team. They have the tools to do a remote session and investigate this further. 

 

Please let me know how it goes. If you have follow-up questions about connecting your bank with QuickBooks don't hesitate to click the Reply button below. I'm always here to help. 

Anonymous
Not applicable

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

I am also having this issue with all my Chase accounts (three checking accounts, plus one credit card account)

Anonymous
Not applicable

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

Thanks for adding to the conversation, AbbyLia,

 

I can share an update about the error 9999 you're getting with your Chase bank feeds.

 

Our Support Team recently identified this as an ongoing issue with QuickBooks online banking. They're already investigating the root cause of this unexpected hitch and are working to implement a solution.

 

While they do, I would advise that you call our QuickBooks Online Care Team. There they can add you to our notification list of affected users to receive live email updates about the issue. Once you're with our phone specialists, please inform them to add you to the investigation number INV-22827. Here's how to contact us: Get help with QuickBooks Online

 

In the meantime, for you to make sure you can complete your work you to can follow the steps below:

  1. Log in to your bank website. 
  2. Select the date range of transactions you want. 
  3. Select a supported file type (QBO, OFX, CSV).
  4. Download the file to your computer. 
  5. Log in to your QuickBooks Online account. 
  6. On the Banking page, click the Upload button. 
  7. Browse your computer and select the bank file. 

Please keep me updated on how this goes, AbbyLia. I want to ensure you're taken care of. Have a good one!

koch
Level 1

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

I am having this same error as well, as of today. All my accounts impacted, 2 credit cards and one bank account. 

brittanyinfl_
Level 1

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

This seems to happen a lot to me as well. 

 

Checking and credit cards with child accounts. 

 

Constantly disconnected from bank feed and duplicating once resolved. 

 

Seems to be a system error, per usual based on the comments today. 

 

Let us know once you fix the dang thing. 

 

MaryGraceS
Moderator

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

Hello there, @koch and @brittanyinfl_.

 

Thank you for taking the time posting in the Community. I'd be happy to help get this taken care of today.

 

Are you using the same bank mentioned above by my colleague @Anonymous? If so, our engineers are still working with Chase bank to resolve this error. 

 

In the meantime, you can manually bring in transactions by downloading the transactions from your bank and upload the file to QuickBooks. To start, let's download the transactions from your bank's website. 

 

Here's how: 

  1. Log in to your bank website and select the date range of transactions you want.
  2. Select an approved file type to convert transaction data to.
  3. Save the transaction file to your computer.

Please take note the name of the file and location so you can easily find it to upload. After that, please follow the steps below to upload the file to your QuickBooks Online account:

  1. Login to QuickBooks Online.
  2. On the left pane, select Banking
  3. At the top left, select the Banking tab.
  4. From the Update drop-down menu, select File upload.
  5. Select Browse, choose your transaction file. 

For the detailed steps, the following article contains additional information about this process: How to upload more than 90 days of bank transactions.

 

Also, I recommend calling our Customer Support to add your company details to our affected users' list. Rest assured, that updates will be sent to you as soon as the resolution is available.  

 

We appreciate your patience while we look into this issue. Keep in touch if there's anything else I can help you with getting your Chase bank feeds. I'll be happy to help you further.

SOTA1234
Level 1

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

Support team telephone pl

MaryJoyD
QuickBooks Team

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

Welcome to the Community, @SOTA1234

 

Can you tell us more about the concern that you're having right now? I'm here to answer them for you. 

 

There’s a new process of contacting our Customer support. This will ensure that you’ll be routed directly to the correct product specialist while working on your account.

 

You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. After adding some insight, tick on the Let's talk button. 
  4. Lastly, select the Get a callback button to arrange a call from them.

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

 

Let me know if there's anything else that I can assist you with. I'm always here to help.

Jmagner44
Level 1

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

we use USAA and this is so frustrating 

RenjolynC
QuickBooks Team

I keep getting an error (9999) when I try to update my credit cards. What can I do to fix this?

I'll share some information regarding the error, Jmagner44.

 

I did some research on my end and found that there's an ongoing investigations about the USAA Bank getting an error code 9999. Our engineers are currently working to resolve this as soon as possible.

 

In the meantime, you can manually upload the transaction in your bank using the CSV or Excel file.

 

Here's how:

 

  1. Go to Banking or Transactions on the left panel.
  2. Select the USAA bank and click the drop-down arrow next to Link account.
  3. Choose Upload from file.
  4. Follow the on-screen instructions to download the file and map the fields.

 

To know more about the process, you can check these articles:

 

 

I also recommend reaching out to our Customer Care Team. They can pull your account and add your company information to the list of affected users, as well as receive email updates regarding the issue.

 

Before doing so, please check our support hours here. Then, follow these steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. Go to the Help menu, and select Talk to a human.
  2. Choose Talk to a human again. 
  3. Proceed with I still need a human.
  4. Click the Contact us link.
  5. Select either Start messaging or Get a call.

Please feel free to ask if you have additional questions or other concerns. I'll be here to help.

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