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Level 1

I keep getting error message when trying to cancel subscription

1 Comment 1

I keep getting error message when trying to cancel subscription

Welcome to the Community, @michellemaniatis.


We received reports regarding users unable to cancel their QuickBooks Self-Employed (QBSE). A ticket (INV-43702) has been created and forwarded to our Product Engineers. They're now working to resolve this as quickly as possible.


In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This helps our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.


Refer to this article for the detailed steps on how to reach them: Contact QuickBooks Self-Employed Support.


Just in case, I'll add this article for future reference: Cancel your QuickBooks Self-Employed subscription.


Please know that I'm only a few clicks away if you have any other concerns or issues. I'll be here to help. Have a great weekend!

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