Hi there, pato-lcems.
Thank you for posting here in the QuickBooks Community.
The error that you received is currently under investigation. We already submitted this to our engineers. They are all working together for an immediate solution to this.
For the meantime, I suggest contacting our QuickBooks Support Team to Add you to the list affected users.
Here's how to contact our Customer Support Team:
1. Open your QuickBooks Account.
2. At the top right, click the question mark icon.
3. Click Contact Us.
4. Under What can we help you with?, enter any concerns.
5. Click Lets Talk.
6. You'll be routed into the Choose a way to connect with us page.
7. Select how you want to contact them and fill in that information.
I will get back to you as well, once we have an update.
Please know that you're always welcome to post again if you have any other concerns. We’re always here to help. Have a wonderful day!
@ChristieAnn I am also receiving an error every time I attempt to run the Retirement Plan Report. However, my error code is 1559-8331-41811-fci_i. I ran a different payroll report to obtain my IRA deductions/contributions to make my weekly payment. I discovered that QuickBooks miscalculated the 3% company contribution on two of my employees this week. This has never occurred before. I'm going to wait until this issue is resolved by QuickBooks before submitting funds to our IRA accounts. I wanted to let you know that the issue may be bigger than them being able to run the report. I hope they correct the issue soon.
Hello there, @dirtzero.
Yes, this issue is now currently investigated by our engineering team. If you haven't been added to the list of affected users, I recommend contacting our Support Team. Once added, you'll automatically receive an email notification with the latest update.
For the support's contact information, you may follow the steps provided by my colleague ChristieAnn, or you may check it here: Contact the QuickBooks Online Customer Support team.
In addition, you may also check these articles for your reference in the future: Help articles for QBO.
Let me know if you have any other QuickBooks or payroll concerns, I'll be always here to help you. Have a good day ahead!
I have also been getting the error code, and have contacted Quickbooks for resolution. Our retirement withholding was also miscalculated for one of our employees.
I am also having this problem! Error code: 1560-2000-10821-fci_i
Hello there, jaci1
Let me share some update about the investigation with the Error code: 1560-2000-10821-fci_i in QuickBooks Online (QBO).
The current investigation is still in progress. Our engineers are closely working on getting this issue resolved.
For now, I want you to be part of the list for affected users for an easy dissemination of updates. To do this, you'll need to get in touch with our Customer Care Team.
To get our contact information, here's how:
For more information on how to contact our support team, you can visit this article: Contact QuickBooks Online Customer Support Team.
Stay in touch with me for updates. If you have other concerns, please let me know. I'm always here to help.
I don't mean to be an alarmist, but I did the workaround that QBO suggested, and noticed something insanely concerning. The company match (3% in my case) is suddenly different in this last pay period compared to all other pay periods. Confirmed it by looking at the pay history. It's not a huge difference, but noticeable. Salaries did not change.
Nearest I can figure, it looks like it is NOW deducting my employer match for healthcare from the employees salary before calculating the 3% match. Which is insane. Again, the math checks out, but that does not make any sense to me.
Hello there, @Tyler1.
I'd like to add some more information about the healthcare calculation in QuickBooks Online.
Our engineers are still diligently working to determine the main cause of this issue. If you've reached out to our Customer Care Team already, rest assured that you'll be able to receive notifications about the status of the investigation via email.
Also, as soon as an update is received, I, or another member of the Community, will be happy to update this thread and let you know so that you can get back to business.
I appreciate your patience while this has been worked on.
Please let me know if you have any other questions concerning QuickBooks. I'd be happy to help you out. Have a great day!
It seems almost a crime you have not announced this to the community in a proactive way
Seriously, QB NEEDS to send out a system wide notification about the retirement calculation, this is nearly criminal. Who else would even catch this if they were not closely double checking the numbers. You are single handedly short changing millions of people from their agreed upon retirement savings, and not announcing it publicly!! I am tempted to notify the FCC (not sure if that would be the right agency, but someone needs to be aware of this). I have notified our accountant, and suggested he notify his, and all his firms clients.
Well, I am currently waiting for update on not being able to run my retirement report, and also not being able to add new users to the time tracking software, so at this point, not sure I care to submit a bug about QBO incorrectly calculating employer contribution. I have lost pretty much all faith in the software at this point. But thanks for recently increasing my fees!
I know how surprising it is when you weren't notified of the calculation. Rest assured our engineers are working on getting this fixed.
For now, you'll have to call our Payroll Support so we can assist you further in correcting your retirement plan. Please follow @Charies_M post for the steps to reach us.
I will submit feedback directly to our engineers regarding your other concerns.
You might also find this link helpful: https://quickbooks.intuit.com/community/Employees-and-payroll-taxes/bd-p/employees?label=QuickBooks%....
The Community is always here if you need help with anything else.
Has the issue been resolved? I've been unable to print a Retirement report for sometime now and TODAY I'm unable to run a Deductions & Contributions report. Not being able to print this report will keep me from making the retirement contribution online.
Thanks for bringing this to our attention, @jcwads.
This issue has been reported to our engineering team and they're currently working to fix this for you.
As another workaround, you can pull up the Payroll Summary or Payroll Details report to get the information you need. These reports have the exact values for both employee deductions and employer contributions.
If you want to receive an update regarding the issue, I recommend contacting our QuickBooks Online Payroll Team. By doing so, they're able to add your account to the investigation.
Feel free to update this post if there's anything else you need. I appreciate your patience while we look into this.
I reported this issue via phone call to support on June 5.
After 20 minutes, finally got the "engineers are aware, working hard to fix, and we will add you to the list to be notified..." yamma, yamma.
My wholesale client holds me responsible for the Retirement Plan Report not working. I get one to two emails weekly wanting an update. The client said this morning they are troubled by Intuit's lack of progress in resolving this issue.
Curious to know if anybody out there has ever received an update email from Intuit? I cannot recall that I have ever received an email update on any issue I brought to Intuit.
Also curious to know at what level of internal escalation this issue currently sits. I would think after 20-25 days, the escalation should be at a fairly high level within Intuit.
The calculation part of this issue is particularly concerning! I not need to state the obvious: there are penalties associated with not timely funding retirement accounts, overfunding retirement account. Needless to mention the amount of manual oversight and calculation to clean up this mess.
I appreciate you voicing out, @randy4.
As per checking today, there are no release updates available. I promise to personally add a message in this thread if there are new improvements from our engineers.
For now, we advise using and customizing the Payroll Summary by Employee and Payroll Details reports. They both can give the retirement plan amount.
Check out these articles for additional reference:
I already relayed your feedback to the corresponding department. Let me know if there's anything else you need, @randy4. I'm always available if you have other questions or concerns.