Let's try a few basic troubleshooting for this, bennetchm
You can use a private browser when when accessing your QuickBooks account. Then, let's see if you're able to see the Gear and Plus icon.
Private browsing doesn't store local files or cache. We'll know if it's your original browser which causes this unusual behavior.
You can follow the private browser's shortcut keys below:
If it works, you can go back to your original browser and clear the cache. It allows your browser to function more efficiently.
You can also use a compatible browser with QBO.
Let me know how the troubleshooting steps go. I'm here to help you.