I'm attempting to update payment but it will not accept correct information - If the issue persists, please contact support and reference this message.(Error code:-81624)
Hi there, fran13.
I can see how important you're able to update payment so you can continue enjoying the benefits of QuickBooks Self-Employed. I'll be happy to help get you back on track.
A typical browser's cache stores data from previous websites you've visited. However, as it collects information, it might cause display issues in QuickBooks Self-Employed (QBSE). This might be the reason you're unable to update payment and will not accept correct information.
I suggest logging into your QBSE account using a private browser to see if we get the same thing. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache.
Use these keyboard shortcuts based on the browser you're using.
For Internet Explorer of Firefox, press Ctrl + Shift + P.