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charles831
Level 1

I'm getting a 20200 error message when I try to save an estimate. I've tried 3 computers, and even a complete reset and I'm still getting this error. Please help!

 
3 Comments 3
AileneA
QuickBooks Team

I'm getting a 20200 error message when I try to save an estimate. I've tried 3 computers, and even a complete reset and I'm still getting this error. Please help!

Hi there, @charles831

 

Thank you for reaching out to the Community. It's my priority to help you sort this out.  

  

Generally, when a user encounters unexpected behavior, we can perform basic browser troubleshooting to fix the issue.  

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.   

 

You can use the shortcut keys that I've listed below. 

 

  • Ctrl + Shift + P (Internet Explorer or Firefox)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome  

Once you're in, let's try again save an estimate to double-check it. If we're able to complete the transaction, we'll have to go back to your regular browser and clear the cache to get rid of the accumulated site data. Clearing it will refresh the system, and you'll be able to work with clean trash. However, if the issue persists, try using other supported browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks. 

 

However, if it is still unable to save the data, I recommend reaching out to our Customer support team, as they have the tools to pull up your account in a secure environment and to determine why you're getting this issue.  

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:     

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.  

 

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Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.    

 

Please don't hesitate to reach back out to us if there's anything else you need. We're always here to help. Have a good one!

charles831
Level 1

I'm getting a 20200 error message when I try to save an estimate. I've tried 3 computers, and even a complete reset and I'm still getting this error. Please help!

AileneA, 
 
Thank you for the quick reply. However this is becoming a major issue very fast. It's almost 1am here and I have to have this ready by tomorrow afternoon.... However with this issue I can't. 
 
I've attempted this on 3 separate computers, including one that I did a complete reset and reinstalled windows. I've also tried this in an incognito version of Chrome so I know it's nothing related to having a full browser full of junk files. 
 
The only issue I can thing of is this is a very large estimate with over 100 lines. I broke it in half thinking it may be to large but that didn't solve it. I tried moving the data a line at a time to excel and then coping it back to a new estimate but I'm still having the same problem. 
 
This is the first of 2 estimates that will result in a potential $25,000 bid and I have to have it ready no sooner than 6am Monday morning eastern time.... From what I understand the Quickbooks team isn't even in the office until then... 
 
Please advise. 
Charles Harris Jr. 
AlexV
QuickBooks Team

I'm getting a 20200 error message when I try to save an estimate. I've tried 3 computers, and even a complete reset and I'm still getting this error. Please help!

Good day, charles831.

 

I understand that you need to create and send an estimate. I also appreciate all the troubleshooting steps you've done.

 

This needs further investigation since this error persists after doing all those troubleshooting steps. Our Customer Support Team can verify what's causing the error. Also, you can check our support hours to make sure that this issue will be resolved as soon as possible.

 

I'll be here if you have other concerns. Stay safe and healthy!

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