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Level 1

I'm getting an error when trying to create PO - "Something's not quite right...You must select an account for this transaction."

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Re: I'm getting an error when trying to create PO - "Something's not quite right...You must selec...

Welcome aboard to the Community, zhouser.


We haven't received any reports from other users similar to this. I also tried creating one on my trial account, and everything seems fine.


As an initial troubleshooting step, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual behavior.


Here are the steps:


  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

Once done, try creating the purchase order again. You can follow these steps:


  1. Click the Plus sign.
  2. Select Estimate.
  3. Enter necessary information.
  4. Hit Save and Close.

For future reference, check out the How to create purchase orders in QuickBooks Online article. It provides an overview of how to create a purchase order and apply it to a transaction.


If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.


I want to make sure this is taken care of for you. If you have additional questions or concerns while working in QBO, leave a comment below. I’m here ready to help you.

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